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I have tried nad have clicked on the correct proceedure but…

Customer Question
I have tried nad...

I have tried nad have clicked on the correct proceedure but nil printing occurs BUT any other e mail it will print unsuccessfully to copy an e mails sent by bt i possess a brothers printer(wireless) other e maiks from other sources i have been able to print help !!!!

Technician's Assistant: How are you connecting to your Brother printer: wirelessly or by USB?

By wireless

Technician's Assistant: When did you last update the printer driver software?

Sorry do not understand please forgive a 96 year old how do i update are you sayung mny machine is getting ancient as i am

Submitted: 3 months ago.Category: Printers
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Answered in 2 hours by:
3/23/2018
Technician: Harry, Engineer replied 3 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,611
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Technician: Harry, Engineer replied 3 months ago

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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