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I My printer stopped printing. HP Officejet 5740. 3 weeks,

Customer Question
I My printer stopped...

I My printer stopped printing.

Technician's Assistant: What's the brand and model of your printer?

HP Officejet 5740

Technician's Assistant: How long has this been going on with your OfficeJet?

3 weeks, called MFG and AT&T, could not find the answer.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I am running Sierra with no updates.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I might have made a adjustment to the settings.

Submitted: 5 months ago.Category: Printers
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Answered in 5 minutes by:
3/23/2018
Technician: Richard, Technician replied 5 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 48,260
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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