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My printer is brand new. What do I need to do to get the…

Customer Question
My printer is brand...

My printer is brand new. What do I need to do to get the scanner to work?

Technician's Assistant: Is there an error code on your printer when you try to scan?

No, it says to install Epson Event Manager to use this feature. I don't know what they are talking about.

Technician's Assistant: When did you last update the printer driver software?

When I first set up the printer two days ago.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so.

Submitted: 3 months ago.Category: Printers
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Answered in 4 minutes by:
3/23/2018
Technician: Mike Taylor, Technician replied 3 months ago
Mike Taylor
Mike Taylor, Technician
Category: Printers
Satisfied Customers: 2,629
Experience: 10 yrs experience owning a computer business.
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

Which model printer do you have? I will send you info on where to get the software

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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