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This answer was rated:

Can’t get new hp printer to set up correctly with desk top.

Can’t get new hp...

Can’t get new hp printer to set up correctly with desk top

Technician's Assistant: What HP model do you have?

8715

Technician's Assistant: How long has this been going on with your HP printer?

Week, followed all instructions

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

It’s a windows 7, printer was updated same day I purchased it, last week

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I wasn’t able to finish set up . It would start process then not finish, stalled

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Answered in 1 minute by:
3/23/2018
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 44,652
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What happens when you try to install the printer?

Please let me know

Richard
Richard, Technician
Category: Printers
Satisfied Customers: 44,652
Experience: Printer and scanner problem resolver for over 15 years
Verified
Richard and 87 other Printers Specialists are ready to help you
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Customer reply replied 1 month ago
Seems like it’s connected but it will not print. Used the hp doctor, it’s printed a couple of pages in the last few days but lately no luck
Customer reply replied 1 month ago
I followed the set up directions carefully so confused, never had a problem with last hp printer

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Printers Question
Customer reply replied 1 month ago
Are you able to gain access?

You need to do the instructions I gave you, can you do them please?

Ask Your Own Printers Question
Customer reply replied 1 month ago
Do I have to go some where to view the program?

You need to do the instructions I have been sending

I will again repeat this

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Printers Question
Customer reply replied 1 month ago
I clicked the link, It gave me an Opening Team Viewer QS.exe box. It asked me to save the file which I did. Where do I go from here?

Then open the File and it tells you the id and password ***** tell me here

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Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 44,652
44,652 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

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