Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a new Pixma MX 490 printer and the black cartridge…

Hi, i have a...

Hi, i have a new Pixma MX 490 printer and the black cartridge became empty so I pulled the cartridges out from the side and replaced the cartridge, now it keeps on showing a fault. Can you help ?

Technician's Assistant: Are you getting any error messages? If so, what do they say?

Yes , error 6000

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

This is the first time replacing and I replaced with a Canon 445

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I'll try again first and se what message I get now

Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
3/23/2018
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,063
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Printers Question
Customer reply replied 3 months ago
OK will do, I'll contact you in 10 minutes
I'll let you know if this doesn't work if I want you to connect to my printer, thanks

Thanks, ***** ***** know the results please

Ask Your Own Printers Question
Customer reply replied 3 months ago
It is stuck on fax mode but don't worry any more, I can't afford R 510 so will try another avenue, thanks for troubleRegards,Chris

There is no additional cost Chris.

Can you do this please

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Ask Your Own Printers Question
Customer reply replied 3 months ago
Thanks Richard, will let you know

Thank you

Ask Your Own Printers Question
Customer reply replied 3 months ago
Hi Richard,
I have done what you said but a page has got stuck and I have to go to a meeting now. Thanks for the helpChris

Ok, then it means the internal mainboard that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,063
Experience: Printer and scanner problem resolver for over 15 years
Verified
Richard and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
Hi Richard, thanks for the offer but I am only taking the printer in tomorrow for repairs. Will contact you if I need help
Regards, Cxxxx
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,063
47,063 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I'm seeing a similar issue posted. I have a Canon Pixma
I'm seeing a similar issue posted. I have a Canon Pixma MG2410 printer. The color cartridge light is flashing and the triangle with lightening is flashing at the same time. I cannot print. I know the … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I need instructions to get into printed to replace ink
i need instructions to get into printed to replace ink cartridge … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Pixma MX 922. Error message C000. Have not found any answers
Pixma MX 922. Error message C000. Have not found any answers in Canon manuals … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Canon MX 410 printer will not center ink cartridges for
Canon MX 410 printer will not center ink cartridges for replacement, and gives error code 6000 … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How do I get rid of error code 6000 on my Pixma printer? It
Hi. How do I get rid of error code 6000 on my Pixma printer? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Am unable to receive a fax. I can fax out but the sender
am unable to receive a fax. I can fax out but the sender only gets a ring tone that does not pick up. What am I doing wrong? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I just replace the black ink cartridge with a new one, not a
I just replace the black ink cartridge with a new one, not a refill, and I am still told I am out of black ink. I have a canon pixma 250 I think is the number… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My Canon pixma Mg8120 shows error code 6000. Repeatedly
My Canon pixma Mg8120 shows error code 6000. Repeatedly turning it on and off and re-installing drivers has not fixed the problem.How should I address this?… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
I am putting in new ink cartridges I did not replace the 251
I am putting in new ink cartridges I did not replace the 251 black. Now the screen is flashing I need to replace that one also. I did not get an extra 251 cartridge? The screen says Codice support 168… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My PIXMA MX 860 Canaon printer is frozen and reads printer
My PIXMA MX 860 Canaon printer is frozen and reads printer error has occurred. I'd just finished installing the Yellow ink #221, and as the carriage was returning , the black cartridge #220 became stu… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Canon Pixma MX 722 - purchased display model. Went to hook
Canon Pixma MX 722 - purchased display model. Went to hook up and continually displays error 6000 or 6001. Can't think of anything else to try to get the error codes to clear. Any suggestions?… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a Canon MX922 printer . I am currently getting a Support
I have a Canon MX922 printer . I am currently getting a Support Code 6000 message. I reported this problem by phone earlier in the week. I now have a new computer (Del Inspiron 15) and still continue … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
ON THE PRINTER WINDOW SHOWS SUPPORT CODE 6000. I DID AS INSTRUCTION
ON THE PRINTER WINDOW SHOWS SUPPORT CODE 6000. I DID AS INSTRUCTION SAYS AND IT DOES NOT WORK… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Canon printer MX430 series flashes a triangle with a lightning bolt
My Canon printer MX430 series is flashing a triangle with a lightning bolt icon at the bottom right hand side. I cannot print. The 'On' button is also flickering on and off.… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have a Canon MP140 printer and have just purchased a genuine
I have a Canon MP140 printer and have just purchased a genuine Canon PG-50 ink cartridge for it, which should be compatible. However, the printer is showing an E error message and 5, "cartridge not co… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have a Canon PXMIA MX 410. What does it mean when the yellow
I have a Canon PXMIA MX 410. What does it mean when the yellow error light is on (just below Fax Memory button)? I am just trying to scan a document. My printer is low on black ink but I don't underst… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
We have a Canon 495 Pixma printer which is refusing to print.
We have a Canon 495 Pixma printer which is refusing to print. I have replaced the black cartridge as this was showing empty but the message I now get on the computer is that the printer is not respond… read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
i have a conon mp 490 pixma that was printing fine this morning.
i have a conon mp 490 pixma that was printing fine this morning. after i replaced a cartridge, it wont print and i keep geeting error 5200. I took out the new cartridge, and tried it again with the sa… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x