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Will not recon the computer to print but will scan. Not a…

Will not recon the...

Will not recon the computer to print but will scan

Technician's Assistant: Is there an error code on your printer when you try to scan?

Not a code but printer busy message

Technician's Assistant: When did you last update the printer driver software?

20mins ago

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Answered in 5 minutes by:
3/23/2018
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,061
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

let me know the make and model of the printer

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Customer reply replied 4 months ago
Epson WF-2650

how is printer connected..usb or wifi

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Customer reply replied 4 months ago
wifi

please turn off printer and unplug power cord

keep the ON button on printer pressed for 10 secs

wait for a minute

plug in power cord and turn on printer

try a print..let me know if it gives the same busy message

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Customer reply replied 4 months ago
no result

what operating system is running on the computer

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Customer reply replied 4 months ago
windows 7

open control panel..devices and printers

right click on printer icon..printer properties...print test page

let me know if test page prints or not

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Customer reply replied 4 months ago
not printing

right click on printer icon and click on troubleshoot

follow onscreen troubleshoot prompts

let me know once it completes

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Customer reply replied 4 months ago
have done that with no results it said all fixed, but nothing has happened
think i might have to uninstall printer and start again what do you think?

there is a possibility that the printer might have lost wifi connectivity

to check that in the devices and printers window ..click on the the add printer option on top

let me know if epson printer shows up in search results or not

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Customer reply replied 4 months ago
It does, Thanks for your help but I have to go to an appointment now.

if it does please add it and then try a print

it should be able to print

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let me know the status

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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,061
Experience: B.Sc. Computer Science with Honors
Verified
Michelle and 87 other Printers Specialists are ready to help you
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Michelle
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,061
6,061 Satisfied Customers
Experience: B.Sc. Computer Science with Honors

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