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Don't know how to cancel 5 print jobs. Hp laser jet 1020.

Customer Question
Don't know how to...

Don't know how to cancel 5 print jobs

Technician's Assistant: What's the brand and model of your printer?

Hp laser jet 1020

Technician's Assistant: How long has this been going on with your LaserJet?

Just now was printing says for jobs waiting but I don't know how to get to devices and printers on my computer to cancel

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Can't find it my computer is hp 2211x

Submitted: 4 months ago.Category: Printers
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Answered in 1 minute by:
3/23/2018
Technician: Michelle, Printer Expert replied 4 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,033
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

What Operating System (OS) is running on the computer?

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Customer reply replied 4 months ago
office home and student 2010 microsoft
Technician: Michelle, Printer Expert replied 4 months ago

on the computer, do you see the windows search box at the bottom tray

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Technician: Michelle, Printer Expert replied 4 months ago

please type control panel in search box and open it from search results

on control panel, click on devices and printers option under hardware and sound

once devices and printers window opens you will see the printer icon

let me know once you see it

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Customer reply replied 4 months ago
can’t find printer icon
Technician: Michelle, Printer Expert replied 4 months ago

are you in devices and printers window?

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Customer reply replied 4 months ago
can’t find it
that’s been my problem
don’t know where on computer screen to find it
Technician: Michelle, Printer Expert replied 4 months ago

would you like me to remote connect and do this for you

click here to remote connect

in the page that opens you will see just answer remote desktop..scroll down the page and click on i agree
it will download a file Elsinore screen connect exe at bottom of screen
once its downloaded, open\run the file ..you can double click on it to run it
once it starts to run it will ask do you want to allow the file to make changes...say yes to it

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Technician: Michelle, Printer Expert replied 4 months ago

I have been waiting for you to connect to the secure remote access screen as requested but i haven't got any response from you.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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