Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

When printing from a computer or copying, it produces pages…

Customer Question
When printing from a...

When printing from a computer or copying, it produces pages that are either completely blank or have a few lines of garbled print.

Technician's Assistant: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.)

I've replaced the cartridges, run the nozzle check and clean process, and aligned the print heads.

Technician's Assistant: Have you tried wiping down the metal contacts on your printer and cartridges?

No idea how to do that.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The printer has sat idle for a few weeks. I'm trying to get it back in operation.

Submitted: 30 days ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 hours by:
3/23/2018
Technician: Dustin, Printer Repair Specialist replied 30 days ago
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 13,991
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Printers Question
Technician: Dustin, Printer Repair Specialist replied 30 days ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Whats the full name brand and model of your printer?

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

Ask Your Own Printers Question
Customer reply replied 29 days ago
I think i’ve Fixed the problem. I ran the head cleaning process three times. It appears the black ink nozzle was the problem, and now it seems to be working ok.
Technician: Dustin, Printer Repair Specialist replied 29 days ago

Not a problem, here is the refund link

http://ww2.justanswer.com/help/how-can-i-request-refund-0

Ask Your Own Printers Question
Was this answer helpful?
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I have a hp photosmart 7520 which i cannot to print photos
i have a hp photosmart 7520 which i cannot to print photos on my wireless. my network test results shows connectivity not run at one point it ask me for my ip address and i don't know it. i just switc… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
338 satisfied customers
My printer is not working. The error message says to contact
My printer is not working. The error message says to contact the service center. Error 5B02 … read more
Sheri
Sheri
Bachelor\u0027s Degree
410 satisfied customers
I have a HP Officejet 7500A Wide Format e-All-in-One printer
I have a HP Officejet 7500A Wide Format e-All-in-One printer that possibly needs service. It has started jerking the paper in for the print job and producing a smeared image at an angle. The paper thi… read more
Harry
Harry
1,401 satisfied customers
Error 0x61011bef - hp photosmart plus e-ALL-IN-ONE B210
error 0x61011bef - hp photosmart plus e-ALL-IN-ONE B210 SERIES … read more
Harry
Harry
1,401 satisfied customers
A printer error has occurred.....etc. Cannot seem to stop
quot;A printer error has occurred.....etc. Cannot seem to stop that and get it to print again. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Can not change from Asian to english, H.P. envy 5030, Igot
Igot the printer on Tuesday 17 4 2018 and has beenlike this from the start … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
725 satisfied customers
New printer, ran out of PGBK BACK INK, replaced it an now I
new printer, ran out of PGBK BACK INK, replaced it an now I keep getting message the following ink tank cannot be recognized. I push it in and light comes , on, Close lid and it cycles through its cyc… read more
Steve Asher
Steve Asher
AAS Network Infrastructure
52 satisfied customers
My printer says it is off line when I try to print. I have
My printer says it is off line when I try to print. I have followed a tutorial and can not figure it out. Please help … read more
Mike Taylor
Mike Taylor
42 satisfied customers
HAVE LOST CONNECTION BETWEEN COMPUTER AND PRINTER. HP
seems like the proiblem is on the printer not computer… read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
I have samsung CLP 600N. I got a new computer with window
I have samsung CLP 600N . I got a new computer with window 10. After I download the disk. My computer have the printer in my system, I could not get the print on line. the on line button was red all t… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I have the Canon Power Shot SX 530 HS with the internal
I have the Canon Power Shot SX 530 HS with the internal flash. I would like to use an external flash with it. How would that be possible? … read more
Harry
Harry
1,401 satisfied customers
Is there a step-by-step procedure for Scanning? I seem to go
Is there a step-by-step procedure for Scanning? I seem to go around in circles. How do I answer the question: "What computer are you using?" … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
247 satisfied customers
Doesn't print from word. Hp envy 7640. Two days. Don't
Doesn't print from word JA: What's the brand and model of your printer? Customer: hp envy 7640 JA: How long has this been going on with your printer? Customer: two days JA: When did you last update th… read more
Joshua Gransbury
Joshua Gransbury
A.A.S
18 satisfied customers
My problem is with my Printer: I rfeceive always an
My problem is with my Printer : I rfeceive always an information about the certouches: " Problèmes de cartouches couleurs et noir et bnlanc...." I can't print anything and I need it urgently for my In… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
338 satisfied customers
I have Windows 7 with Spectrum internet. I'm trying to get
I have Windows 7 with Spectrum internet. I'm trying to get my HP printer connected to my computer. I'm unable to print anything from my computer to the printer. Also, I'm computer illiterate. Please h… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
I am not able to scan a document to my computer - wireless.
Hi, I am not able to scan a document to my computer - wireless. I have a Canon MF210 series printer. When I try to scan, it says an error occurred on the printer while it says the computer can't conne… read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I cant get it to scan. It says it is not connected. But I
it says it is not connected. But I can wirelessly print just fine, so I know it is connected … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
338 satisfied customers
Epson XP-830. I have replaced the black ink 410 but still
I have replaced the black ink 410 but still get the error message that the printer does not recognize that printer slot. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x