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This answer was rated:

My lap top has a black pop up that pops up every 3 minutes…

My lap top has...

My lap top has a black pop up that pops up every 3 minutes or so and I would like to know how to get rid of it.

Technician's Assistant: What Operating System (OS) are you running on your Pop?

I'm not sure but I installed total defence premium internet security and that's when it started

Technician's Assistant: How long has this been going on with your Pop? What have you tried so far?

About a week. I haven't tried anything.

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Answered in 3 minutes by:
3/23/2018
arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1,777
Experience: Experience in all major branded printers
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Please find reply box below to post your response

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Let me know when you are ready

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Customer reply replied 4 months ago
I’m ready
Customer reply replied 4 months ago
No just coach me through

Did you notice which application throws that message?

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There won't be any extra charge.

Request you to download and run secure remote tool from below link

Click here to download file

Double click to run file after download

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Customer reply replied 4 months ago
Done

Did you run the file

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Let me know when its done

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Customer reply replied 4 months ago
These messages are coming to my phone

ops..

i want you to run the file on your laptop

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I will explain the setps

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Please do this on your laptop:

1: Open email inbox

2: Find Just Answer mail and open it

3: Click "view response" button

4: This chat screen will be restored. Click previous link, download tool and run it on your laptop

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Customer reply replied 4 months ago
Ok how do i get the file to the computer

Please do this on your laptop:

1: Open email inbox

2: Find Just Answer mail and open it

3: Click "view response" button

4: This chat screen will be restored. Click previous link, download tool and run it on your laptop

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Customer reply replied 4 months ago
ok I'm on it
Ask Your Own Printers Question

DId it appear after reboot

arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1,777
Experience: Experience in all major branded printers
Verified
arsufi2002 and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
still popping up

Thank you very much for rating my service..

You may come at any time if you need any assistance regarding same, I shall assist you without further payment.

Thank You for contacting Just Answer

Have a great day

Fiyaz

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arsufi2002
arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1,777
1,777 Satisfied Customers
Experience: Experience in all major branded printers

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