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My name is ****. I am wanting assistance to have an online…

Customer Question
Hello, My name is...

Hello, My name is ****. I am wanting assistance to have an online setup/download for software Pixma MG5600 printer download to my computer for wifi connection to a Canon MG5660 printer, Can you help me?

Technician's Assistant: How are you connecting to your MG5660: wirelessly or by USB?

Thank you Pearl. I am connecting wirelessly.

Technician's Assistant: When did you last update the printer driver software?

It has not been installed

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No. I am having trouble 'sorting' thru the webpages for this download to my computer. Pearl

Submitted: 3 months ago.Category: Printers
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Answered in 4 minutes by:
3/23/2018
Technician: UranIT, Network Administrator replied 3 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,286
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Technician: UranIT, Network Administrator replied 3 months ago

Do you use PC? If so, which version of Windows do you use, 7, 8, 10?

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Technician: UranIT, Network Administrator replied 3 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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Technician: UranIT, Network Administrator replied 3 months ago

Were you able to resolve issue? Is our help still needed?

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Customer reply replied 3 months ago
Hello Uran, ��
I do not need any help for this computer/printer problem, now. Thank you.
However, l do need I refund for charges added to my credit card account. I hope this can occur. Thanks, Richard
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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