Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Not Happy. We purchase a Brother laser printer MFC- 9335CDW…

Customer Question
Not Happy. We purchase...

Not Happy. We purchase a Brother laser printer MFC- 9335CDW about 12 months ago and only now setting up which we were told was simple. It is printing from both our computers - a Windows PCvrunning Windows 10 and Mac. If we try to scan however, we are getting a message "check connections"

Technician's Assistant: Is there an error code on your Brother printer when you try to scan?

Just the message check connections

Technician's Assistant: When did you last update the printer driver software?

If i go to the Brother download page and install it tells me that there are 5 driver issues and fix. However at a cost to me. After paying nearly $400.00 for the machine, i don't see why I should be forking out more money to update my drivers.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just want to be able to scan please!

Submitted: 5 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 hours by:
3/23/2018
Technician: Elgin Vega, Computer Hardware Engineer replied 5 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Heres the link for the scanner driver for windows 10

http://support.brother.com/g/b/downloadend.aspx?c=au&lang=en&prod=mfc9335cdw_as&os=10013&dlid=dlf005253_000&flang=4&type3=405

Let me know if works, to check for the driver for mac.

Click accept eula and download

Ask Your Own Printers Question
Customer reply replied 5 months ago
Hi Elgin, I eventually found the correct driver myself and downloaded. I have the Brother Utilities page available and the scan page is now coming up OK. When I print scan I am getting a connection fail. I temporarily disabled my Norton security firewall and tried again with no success. It seems like the printer is being recognised but not the scanner if that makes sense
Customer reply replied 5 months ago
No Thanks, I'll go and buy a cheap HP printer and scanner and wont have this problem. After spending $400.00 on the Brother I'm not prepared to now have to pay out more money . We were told by the vendor that set up was simple. I expected more from Brother. Unsatisfied customer!
Technician: Elgin Vega, Computer Hardware Engineer replied 5 months ago

Ok, have a nice day

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
We have a Brother MFC-9335CDW printer that gives error
Hi We have a Brother MFC-9335CDW printer that gives error messages when trying to print … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,333 satisfied customers
I have a Brother MODEL MFC - J680 DW printer. When I scan a
I have a Brother MODEL MFC - J680 DW printer. When I scan a document, and save it, and attach it to an email to a friend, there is an icon in the top left hand corner identified as "Browse all your Ph… read more
John Castle
John Castle
BSC in Computing Network Management and Design
207 satisfied customers
Brother MFC-9340CDW copies nicely but prints faded and
Brother MFC-9340CDW copies nicely but prints faded and nearly imperceptible. New cartridges installed one month ago. Tried recalibration settings, print density, etc., but no luck. Uninstalled softwar… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I am at my wits end. Telstra installed the nbn here about
Hi john i am at my wits end . Telstra installed the nbn here about six months ago and ever since our brother wireless printer model MFC-L27036DW which was only a few months old and worked perfectly no… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
My Brother's printer and scanner will not allow me to scan
My Brother's printer and scanner will not allow me to scan documents. I am able to print. I am getting a message that the scanner is not connected to the network however I am because the wireless prin… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Going crazy! Printer said yellow near empty. I replaced the
Going crazy! Printer said yellow near empty. I replaced the yellow and printer noted "No cartridge . reinstall" I did that. Still "no cartridge - reinstall." THEN PRINTER SAID "Replace Cyan" then "Rep… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I have a NEW MFC-J985DW AND I want to set it up to
I have a NEW MFC-J985DW AND I want to set it up to scan/print to a USB flash drive on the printer. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
If I have to buy a new printer, what do you recommend? I
If I have to buy a new printer, what do you recommend? I would like another Brother that takes TN 360 cartridges but can also scan and fax. Thank you in advance. David… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I want to purchase a A4 multi purpose colour laser printer. The
I want to purchase a A4 multi purpose colour laser printer. The requirements are duplex, ssb printing, wireless printing from laptop and Ipad3. I am in Australia, so please keep in mind when giving ad… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a Brother MFC-8460N. It works great when it works.
I have a Brother MFC-8460N. It works great when it works. The printer poriton of the product goes offline on a daily basis. I have 4 computers on our network and they lose communications at different … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I am interested in purchasing a new printer for my business.
I am interested in purchasing a new printer for my business. We will be printing about 5o-75 color pages per day. I am looking for something that would be durable with a long duty cycle thats wireless… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a MFC 8860DN with 4 1/2 years use of over 100,000 copies.
I have a MFC 8860DN with 4 1/2 years use of over 100,000 copies. I use it for a small billing seervice business and it is a critical piece of equipment for me. It has neverhad repairs. I have a "repla… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
Bother printer MFC-9840CDW keeps dumping Black toner, Changed
Bother printer MFC-9840CDW keeps dumping Black toner, Changed Cartridge, and drum have cleaned out printer 4 times now… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
For A laser printer which is best to buy 1- Brother MFC-7860DW
For A laser printer which is best to buy 1- Brother MFC-7860DW Monochrome Laser All-In-On Printer with Wireless Networking and Duplex Printing Or 2-SAMSUNG SCX Series SCX-3405FW MFC / All-In-One Up to… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
I bought a Brother all in one laser printer MFC-7360N.There
I bought a Brother all in one laser printer MFC-7360N.There is a small window where you choose for example "scan select". Shouldn't window light up so you can read easily? Mine does not light up and i… read more
AnswerManCharles
AnswerManCharles
Technical Specialist
Vocational, Technical or Trade Scho
7 satisfied customers
I have a Brother MFC-7420. When I got a new computer with OS
I have a Brother MFC-7420. When I got a new computer with OS Windows 7 about 6 months ago, I downloaded a driver for the MFC from the Brother website. For a while the printer was working well, but the… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
We bought a MFC-8480DN several months ago but did not get any
We bought a MFC-8480DN several months ago but did not get any CDs with it . We now would like to do some scanning but I need to load the software. What do I do? Have tried downloading from your web si… read more
Charlie
Charlie
Field engineer
Associate Degree
355 satisfied customers
Hi. I have a Brother MFC-9840CDW and it is printing fine.
Hi. I have a Brother MFC-9840CDW and it is printing fine. It will not scan. I am getting the following error message when I try to scan: TW-Brother MFC-9840CDW LAN Scanner Failed to Connect to the Dev… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x