Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printer sayz error code0x69. Never have. Tried to put in new…

Customer Question
Printer sayz error code0x69 ...

Printer sayz error code0x69

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

Never have.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Tried to put in new black ink and it still say low ink.

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
3/22/2018
Technician: Nathan, Engineer replied 3 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,759
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

What is the model number of your printer?

Ask Your Own Printers Question
Customer reply replied 3 months ago
wf3640
Technician: Nathan, Engineer replied 3 months ago

Thank you for checking,

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 3 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,759
30,759 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I got the message that black ink was low -- so I purchased
I got the message that black ink was low -- so I purchased and put in printer -- now magenta is saying low -- I usually black and white -- the printer will not let me go on … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
It was printing then then it called for a new black toner
it was printing then then it called for a new black toner cart in which I replaced. Now it wont print. the yellow light by the "data" blinks. I tried to print. I get an error msg. so I'm calling. Adri… read more
Neil
Neil
Associate Degree
2,630 satisfied customers
I'm getting an error that ink is not flowing. I just
I'm getting an error that ink is not flowing. I just installed new cartridges. I've turned the printer off and on again, reinstalled the cartridges per online instruction. Same error. … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
93 satisfied customers
I have a Canon PIXMA MX472 aio printer. I just replaced the
I have a Canon PIXMA MX472 aio printer. I just replaced the Black ink cartridge, but the display and the computer window still says ink level low for black cartridge. This is brand new unopened black … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I luz Amaya. Work force wf 3620. Im getting error code0X69.
I luz Amaya JA: What's the make/model number of your printer? How old is it? Customer: work force wf 3620 JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are yo… read more
Mr.Med
Mr.Med
1,188 satisfied customers
I have replaced the four ink cartridges, but both of our
I have replaced the four ink cartridges, but both of our computers give me the message that I need to replace the cartridges. When I initially replaced the cartridges I got the message on our computer… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I changed the black ink, not the color, and i am getting the
Hi I changed the black ink, not the color, and i am getting the E5 error. I have tried all of the instructions i could find online to fix this and have had no success. My error message is saying it do… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have a HP Office Jet Pro 8630. The ink cartridges have
I have a HP Office Jet Pro 8630. The ink cartridges have just been replace with HP products. The K message black ink is saying it needs replacing still and wont work … read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I am putting in new ink cartridges I did not replace the 251
I am putting in new ink cartridges I did not replace the 251 black. Now the screen is flashing I need to replace that one also. I did not get an extra 251 cartridge? The screen says Codice support 168… read more
Nathan
Nathan
Engineer
30,759 satisfied customers
I have an HP OfficeJet 6000. Replaced ink cartridges due to
I have an HP OfficeJet 6000. Replaced ink cartridges due to low ink and now black will not print. Have cleaned, and aligned print heads. Also, brand new colored ink cartridges and they now say they ar… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
Canon MX360 printer keeps getting message black ink is running
Canon MX360 printer keeps getting message 'black ink is running low' although we have put in a new cartridge. We have fax messages we need to receive but can't with this error message. How do we clear… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
2 questions 1 after changing ink cartriges, the canon still
2 questions 1 after changing ink cartriges, the canon still says low on black ink. How do I reset this function ? 2 A FAX was received and is in memory. The canon MX340 would not print the fax because… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have a lexmark printer that wont work because it says that
I have a lexmark printer that won't work because it says that the black ink is very low when it was a fairly new cartridge. We changed to a brand new cartridge and it still says that the black ink is … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a officejet 5610 all in one. it takes hp 22 and black
I have a officejet 5610 all in one. it takes hp 22 and black hp 56 cartridges, how ever it now tells me the hp 22 i put in the machine is not proper cartridge. do i need a new printer, I have several … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Ive put in a new black inkjet cartridge Two or three)and I
I've put in a new black inkjet cartridge Two or three, in fact)and I get a message that my printer is low on ink. Will you please tell me what the problem is. Thank you. XXXXX cannot align the cartrid… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have an Epson Color Stylus 880 printer. The ink was low,
I have an Epson Color Stylus 880 printer. The ink was low, so I put in a new color and black ink cartridge. (Official Epson ink cartridges). There were a couple of documents in the queue and they auto… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
Just bought and put in a new black ink cartridge in my C7280
Just bought and put in a new black ink cartridge in my C7280 all in one printer, and it doesn't register--just keeps saying to install a new cartridge before printing anything. Any ideas?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have an HP printer PSC2355. It is flashing me an error message
I have an HP printer PSC2355. It is flashing me an error message "remove and check cartridge on right". I have just put in a new black ink HP cartridge. the orange ! won't stop flashing. I have pulled… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x