Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My printer is off line. I have gone to setting,devices, and…

Customer Question
My printer is off...

My printer is off line. I have gone to setting,devices, and add printer and i can not get it to install wireless 4630

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

When it bought the printer

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just want to be able to print from micro office and e-mail

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
3/22/2018
Technician: Cody, Senior Systems Administrator replied 3 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Printers Question
Technician: Cody, Senior Systems Administrator replied 3 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Had to change my wi-if box from AT&T leaving me unable to
Had to change my wi-if box from AT&T leaving me unable to use my printer … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I need to connect my new laptop with my HP printer and
I need to connect my new laptop with my HP printer and re-start my Instant Ink that I had to cancel last year. I have the correct cartridges in but am not able to figure out how to connect with my hom… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I changed my print cartridges this AM, using HP Cartridges
Hi I changed my print cartridges this AM, using HP Cartridges but the message continues to say the black ink cartridge must be replaced? … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
497 satisfied customers
My 4630 printer prints intermittently. The printed material
My 4630 printer prints intermittently. The printed material is light and has a white line running through sentence. I put in a new ink cartridge … read more
Harry
Harry
2,032 satisfied customers
When my Dell Inspiration computer asks my HP Officejet 4630
When my Dell Inspiration computer asks my HP Officejet 4630 to print, a window appears that indicates that the printer is offline. Occasionally this happened in the past, and all I had to do was reboo… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I bought my Epson WF 4630 in November of 2015. With it, I
I bought my Epson WF 4630 in November of 2015. With it, I bought 4 new ink cartridges to replace the temporary ones when they ran out. The printer was just perfect with the temporary ones, but when I … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I am trying to reconnect my Mac Pro Laptop to my wireless HP
I am trying to reconnect my Mac Pro Laptop to my wireless HP 4630 printer, and having no success. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Printer will not print from computer. hp office jet 4630,
2 days. I had Avast renewed and Comcast gave me a new Wifi password ***** and they said to call Comcast and Comcast said to call you. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Trying to link up my HP printer to my Surface Pro 4, HP
Trying to link up my HP printer to my Surface Pro 4 … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Trouble shooter says error in print quec or something like
trouble shooter says error in print quec or something like that. a page didn't print and now nothing will even though the troubleshooter says it's fixed … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I have a WF 4630 that has been wonderful. However, in the
I have a WF 4630 that has been wonderful. However, in the last month I am having a lot of trouble printing wirelessly from any of my devices. I have re entered the wifi and it will work, but when I go… read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
Need to copy pictures from my Lenova desktop[ to my HP
Need to copy pictures from my Lenova desktop[ to my HP office jet … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
We have a hp Officejet 8610, it is connected to our wireless
we have a hp Officejet 8610, it is connected to our wireless system and has been working ok for over a year. However, none of our devices can now use it to print. All devices have it "offline" althoug… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I was printing and the last page printed but did not come
I was printing and the last page printed but did not come completely out. When i attempted to print again I got a message stating I needed printer intervention. Printer will not print but it will copy… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Question about Canon PIXMA MX320 Color USB InkJet Printer Why
Question about Canon PIXMA MX320 Color USB InkJet Printer Why isn't it printing the body text of email? It does copies ok; but, it will print header/footer from the internet while leaving the body/con… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a wireless HP Jet Direct J3111A, Product Name HP Laser
I have a wireless HP Jet Direct J3111A, Product Name HP Laser Jet 4200 I had this printer working wireless at home, I have had to move it to my office. It is saying printer is offline. When I go to ad… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I bought a MX870 Wireless printer with the hope of use at home
I bought a MX870 Wireless printer with the hope of use at home room to room. Got it working good when connected to the internet with cable,however cannot get it working wireless. Have WiFi and the blu… read more
ptraversiii
ptraversiii
IT Specialist
Bachelor\u0027s Degree
76 satisfied customers
I have a HP 812c printer. It ran out of ink, put new cartridges
I have a HP 812c printer. It ran out of ink, put new cartridges in and now it won't print what I have in my document files. I have a windows XP system. It prints things from my e-mail. Is there some s… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x