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I have a MFC J425W It will print via a wireless print order…

Customer Question
I have a MFC...

I have a MFC J425W It will print via a wireless print order from my PC. But will not send a scan back to the PC

Technician's Assistant: Is there an error code on your printer when you try to scan?

No - it says offline, but I just finished getting it on our wifi. How to get it connected on line?

Technician's Assistant: The Printer Technician will be able to walk you through that. When did you last update the printer driver software?

I don't think I have since I got it

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just that I'm a tech idiot

Submitted: 3 months ago.Category: Printers
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Answered in 1 minute by:
3/22/2018
Technician: Jason Jones, Technician replied 3 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,250
Experience: 10+ years work experience.
Verified

Hello,

My name is***** will be the person helping you today.

Are you attempting to start the scan from the printer itself or from an application on the computer?

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Customer reply replied 3 months ago
From the scanner
Customer reply replied 3 months ago
Not interested in that, it has worked before, just thought I forgot something,
Technician: Jason Jones, Technician replied 3 months ago

On the printer itself, do you 'see' the computer in it's list of computers?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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