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I'm having problems printing documents on my printer.

Customer Question
Hi, I'm having problems...

Hi, I'm having problems printing documents on my printer.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

A long time ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The printers will print only red ink onlyand not black ink

Submitted: 5 months ago.Category: Printers
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Answered in 3 minutes by:
3/22/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 5 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the make and model number of your printer?

Thank you.

Shefin

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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