Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

D. HOW DO I RELEASE JAMMED PAPER IN THE DOCUMENT FEEDER OF…

Customer Question
HOW DO I RELEASE...

HOW DO I RELEASE JAMMED PAPER IN THE DOCUMENT FEEDER OF OFFICEJET PRO 8600?

Technician's Assistant: The Printer Technician will be able to walk you through that. What kind of computer or device are you printing from?

OFFICEJET PRO 8600

Technician's Assistant: How long has this been going on with your OfficeJet?

JUST ONCE

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

DON'T RECALL

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

NO THANKS

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 hours by:
3/23/2018
Technician: Dustin, Printer Repair Specialist replied 6 months ago
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 14,279
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Printers Question
Technician: Dustin, Printer Repair Specialist replied 6 months ago

Grab a flashlight or a bright lamp, and try to remove the jam from the ADF mechanism. This link will guide you through the process

https://support.hp.com/us-en/document/c04119102

If you get stuck or run into any issues, let me know.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 14,279
14,279 Satisfied Customers
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
How do I remove a paper jam from the Automatic Document
How do I remove a paper jam from the Automatic Document feeder? … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
I have a HP Office Pro 8600 printer. How do I adjust it to
I have a HP Office Pro 8600 printer. How do I adjust it to print on legal size paper? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
I'm using an HO 8600 to scan a document. I have a paper jam.
Hi I'm using an HO 8600 to scan a document. I have a paper jam. … read more
Harry
Harry
2,217 satisfied customers
I have a HP Officejet Pro 8600 Plus. When I try to scan
I have a HP Officejet Pro 8600 Plus. When I try to scan either from auto-feed or from glass top I get amessage that … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
I have a hp officejet pro 8600 - I am trying to copy only on
I have a hp officejet pro 8600 - I am trying to copy only on this office jet - noting from my computer - I am coping 5 pieces of paper - loaded in the top - it will not pull them in to copy - someone … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
Paper jam. HP officejet Pro 8600. 10 minutes. Don't know.
just not sure how to clear and paper is ripped in printer… read more
Sheri
Sheri
Bachelor's Degree
748 satisfied customers
I have an HP OffficeJet Pro 8600 Plus. It has begun to have
Hi I have an HP OffficeJet Pro 8600 Plus. It has begun to have paper jams and printing on the page is not centered. The printer is about 3 -4 years old. I have carefully cleared all of the paper jams,… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
HP Officejet Pro 8625 - paper jam in the top paper feeder
HP Officejet Pro 8625 - paper jam in the top paper feeder for the original to copy … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
My hp office jet pro 8720 shows there is a paper jam when I
my hp office jet pro 8720 shows there is a paper jam when I turned it on. I have not used the document feeder. This happened when I turned on the printer. I have followed all the directions on your we… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
HP Office jet 8600 pro--when trying to copy from a book
HP Office jet 8600 pro--when trying to copy from a book (automatic document feeder raised) the printer is looking for a document in the ADF. How do I change/ bypass that? … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
A new copy machine. Its a Office Jet Pro8710. In trying to
a new copy machine. Its a Office Jet Pro8710. In trying to set it up. it keeps telling us we have a paper jam. We haven't even used it, and we have checked everything inside of the machine, and do not… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I have a HP Officejet Pro 8610. I had a paper jam with a
I have a HP Officejet Pro 8610. I had a paper jam with a page of labels and since then it always jams, even though I've gotten everything out I can see. A white tab broke off in the process. I suppose… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
A document jammed in the ADF on my HP 8600 while scanning.
A document jammed in the ADF on my HP 8600 while scanning. Apparently pieces of the paper are still inside but I can't figure out how to open the ADF to get to the rollers. Can you help?… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have an Officejet Pro 8600. I am trying to scan a document.
I have an Officejet Pro 8600. I am trying to scan a document. I put it in the document feeder tray on top and I keep getting a message saying "no document loaded". Is there a scanner chip that detects… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an pfficejet Pro 8600. I use business card stock plus
I have an pfficejet Pro 8600. I use business card stock plus other card stock. I set the paper type on card stock but the printer feeder doesn't always pick up the paper/card stock. I have a commercia… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
I have an HP OfficeJet Pro 8600. Every time I try to copy,
I have an HP OfficeJet Pro 8600. Every time I try to copy, scan or fax, the auto feeder jams. Help!… read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
Please give me a websight for taking apart the feeder assambly
Please give me a websight for taking apart the feeder assambly on HP Officejet Pro L7780 All iN One… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have an HP Officejet J3680. Message screen says I have a
I have an HP Officejet J3680. Message screen says I have a paper jam. How do I clear the problem.… read more
Karl
Karl
IT Manager
317 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x