Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

When I try to copy and then print a document---I get a very…

Customer Question
When I try to...

When I try to copy and then print a document---I get a very light and broken up product. Can you suggest something I might try to improve the copy?

Technician's Assistant: What's the brand and model of your printer?

XP 630

Technician's Assistant: How long has this been going on with your printer?

Just since yesterday morning. It started after I had experienced a paper clog---which I thought I had succeeded in doing --get rid of the paper clog and then do copy

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't think that has been done. It is a pretty new printer.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No. I think that does it.

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 7 hours by:
3/23/2018
Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My Epson XP-810 printer will copy OK, but will not print
My Epson XP-810 printer will copy OK, but will not print documents from my computer. It prints, but is not dark enough to be readable. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have done what you suggested, but I am still getting the
I have done what you suggested, but I am still getting the error message, any other suggestions? Other than blowing it up?… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a MFC-J875DW Brother printer that I bought from a friend.
I have a MFC-J875DW Brother printer that I bought from a friend. It has been working until I printed about 20 copies from my computer. It stopped and said paper jam. There was no torn paper but it did… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Document Jam light will not go off. sent paper through for
Document Jam light will not go off. sent paper through for copies. One page (light, thin computer paper) got stuck. This is not the first time this has happened with this lightweight paper. Usually yo… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My printer has suddenly stopped printing. The computer works
My printer has suddenly stopped printing. The computer works OK and the printer goes through all the motions when I press print but the paper comes out blank. I have changed the ink cartridges and hav… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
general error message followed by instruction to remove papaer
general error message followed by instruction to remove papaer in printer: no paper i printer, still showing 'general error'… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Have a MX870 - Problem when scanning: Printer menu reports
Have a MX870 - Problem when scanning: Printer menu reports "Document in ADF" Computer Error Message: "Error in Scanner. Turn off scanner and follow instructions in User's Guide. Scanner driver will be… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have an Image Class MF6550 printer that has stopped making
I have an Image Class MF6550 printer that has stopped making prints. Feeds paper fine, no error messages, just absolutely no print. Made a few prints recently, just fine, then a paper jam, cleared it,… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have an HP Office Jet 4500 purchased 03/14/2011. Serial
I have an HP Office Jet 4500 purchased 03/14/2011. Serial Number CNOCHF619H. The scanner will not copy, fax, or print. It has been used exclusively as a copier/printer and has never been connected to … read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
HP LaserJet P1102w. Printed one copy. Tried to print another
HP LaserJet P1102w. Printed one copy. Tried to print another page. No go. Error. Location: supply status. Plenty of paper. I took the cartridge out and reinserted it. Now what? Thanks! XXXXX… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I sent my question about my Intellifax 2820 model # FAX2820
I sent my question about my Intellifax 2820 model #: FAX2820 V yesterday and received an answer from Robert Preston. However, I had to take are of something and couldn't respond yesterday and the answ… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have the 7210 all-in-one. All of a sudden the print isnt
I have the 7210 all-in-one. All of a sudden the print isn't really black, but the cartridge is new. Thinking the emptied colored cartridge might the problem, I removed it. Now it has the blinking red … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have an HP D4160 printer. The orange arrow light goes on
I have an HP D4160 printer. The orange arrow light goes on and off. Printer will not print. All connections have been checked. Any suggestions?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a HP 697C Printer. The yellow light keeps blinking and
I have a HP 697C Printer. The yellow light keeps blinking and wont let the printer print. The light is suppose to be for out of paper problems. Thank you… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a Lexmark X7170. I thought my printer just needed ink
I have a Lexmark X7170. I thought my printer just needed ink as my copies were light. Bought new ink and still won't copy right. A couple times came up error 2200 ? I think. can't find my user guide… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Hi, I have an H P PSC 1500 series 1510 All-in-One printer that
Hi, I have an H P PSC 1500 series 1510 All-in-One printer that is going crazy blinking every light it has. When it is on, it blinks all the lights. It does not turn off any more, I have to unplug it t… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Printer c4280. Wont start up. Light just keeps on flas
Printer c4280. Won't start up. Light just keeps on flashing, also won't turn off by pressing on -off button. Neil… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Plain Paper Inkjet Fax Sharp UX-B700 Incoming Faxs generate
Plain Paper Inkjet Fax Sharp UX-B700 Incoming Fax's generate blank sheets of paper (started yesterday) Multiple copy sending doesn't work (started months ago) Should I get a new Fax?… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x