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918-296-3357: HP Envy 7155, brand new, will not print. HP…

Customer Question
HP Envy 7155...

HP Envy 7155 , brand new, will not print

Technician's Assistant: What's the brand and model of your printer?

HP Envy 7155

Technician's Assistant: How long has this been going on with your printer?

My computer Lenovo, Windows 10,purchased @ Bustbuy just a few months ago. My printer HP Envy 7155 is brand new. The HP Envy 7155 printed yesterday, but won't today.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't know

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No ! Thanks !

Submitted: 4 months ago.Category: Printers
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Answered in 5 minutes by:
3/22/2018
Technician: Jason Jones, Technician replied 4 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,486
Experience: 10+ years work experience.
Verified

Hello,

My name is***** will be the person helping you today.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

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