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My printer won't print. I get a message that there is an…

Hi, My printer won't...

Hi, My printer won't print. I get a message that there is an error and that my document can't be printed.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

I don't know. I think it was recently. Like within the past month.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Well you don't want to know what I am thinking about the bad decision I made to purchase this printer so...NO

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Answered in 1 minute by:
3/22/2018
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,276
Experience: 10+ years work experience.
Verified

Hello,

My name is***** will be the person helping you today.

Can any computer on your network print to the printer or is it just a problem with the one computer?

Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,276
Experience: 10+ years work experience.
Verified
Jason Jones and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Hi Jason,
I only have one computer.

You have requested a secure remote assistance session. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 70
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

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Hello,

Thank you for your time and patience today.

In the future, if you need any help with anything in the categories below, please let me know.

On this website, I am an expert in each of the following categories listed below:
- Computer
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- Mac
- Printer
- Cell Phones
- E-Readers
- Android Devices
- Laptop
- Computer Hardware
- Software
- Email
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- Programming
- Consumer Electronics

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with -For ***** ***** Only!-

My Profile Page:

http://JasonFixedit.com

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Jason Jones
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,276
19,276 Satisfied Customers
Experience: 10+ years work experience.

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