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I have a brother HL 4150CDN that wont recognize the paper…

Customer Question
I have a brother...

I have a brother HL 4150CDN that wont recognize the paper tray?

Technician's Assistant: What Brother model do you have?

HL 4150 CDN

Technician's Assistant: How long has this been going on with your Brother printer?

Just happened. Wont' let me print from the front door port or whatever it's called for heavy grade paper. I cannot get it passed the no paper tray recognized

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Yesterday. I really don't think it has anything to do with the OS? but your the expert.....

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thats all

Submitted: 4 months ago.Category: Printers
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Customer reply replied 4 months ago
It's been nearly a hour and I haven't heard from anyone????
Answered in 49 minutes by:
3/22/2018
Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,621
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
I still need a answer
Customer reply replied 4 months ago
Hello
Technician: Harry, Engineer replied 4 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 4 months ago
I do
Technician: Harry, Engineer replied 4 months ago

How old is the printer?

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Customer reply replied 4 months ago
6-7 yrs old
Technician: Harry, Engineer replied 4 months ago

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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