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Trying to set up an officejet j4680c all- in one printer…

Customer Question
Trying to set up...

Trying to set up an officejet j4680c all- in one printer having problems wont print

Technician's Assistant: How are you connecting to your OfficeJet: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Been trying not very good at this

Submitted: 3 months ago.Category: Printers
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Answered in 2 minutes by:
3/22/2018
Technician: Cody, Senior Systems Administrator replied 3 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 3 months ago

have you connected it to your wireless network yet?

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Customer reply replied 3 months ago
no thanks
Technician: Cody, Senior Systems Administrator replied 3 months ago

what are you replying to?

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Customer reply replied 3 months ago
Can't get it to print
Customer reply replied 3 months ago
No
Technician: Cody, Senior Systems Administrator replied 3 months ago

can you get to menu on printer, then look for network, wlan setup or what are the options?

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Customer reply replied 3 months ago
it says there is no connection
Customer reply replied 3 months ago
by myself no one to help
Technician: Cody, Senior Systems Administrator replied 3 months ago

did you go to the menu screen, what are the options?

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Customer reply replied 3 months ago
forget it
Technician: Cody, Senior Systems Administrator replied 3 months ago

ok

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