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Can we only use DuraFast labels with the C7500? Why doesnt…

Customer Question
Hi Pearl, Can we...

Hi Pearl, Can we only use DuraFast labels with the C7500? Why doesnt it recognise other media?

Technician's Assistant: What's the brand and model of your printer?

Epson C7500

Technician's Assistant: How long has this been going on with your C7500?

Since we bought it 2 to 3 weeks ago.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

We bought it and the supplier supplied us with the computer installed as new as well..

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

This is all for the moment please

Submitted: 6 months ago.Category: Printers
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Answered in 2 hours by:
3/22/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,907
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
Hi Harry, yes please
Customer reply replied 6 months ago
How do we get it to accept any label? As soon as we use any label not provided by Epsom it says it doesn't recognize the media.
Customer reply replied 6 months ago
Hello?
Technician: Harry, Engineer replied 6 months ago

Yes, you will need to use the Durafast labels.

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Customer reply replied 6 months ago
Why cant we use any label?
Customer reply replied 6 months ago
Hi Harry, please can you give a more technical explanation as to why we can’t use any label, and why it must be durafast?
Technician: Harry, Engineer replied 6 months ago

Fonts:

Barcode:UPC-A, UPC-E, JAN13(EAN), JAN8(EAN), Code39, ITF, Codabar, Code93, Code128, GS1-128, GS1 DataBarOmnidirectional, GS1 DataBar Truncated, GS1 DataBar Limited, GS1 DataBar ExpandedTwo-dimensional Code Printing:PDF417, QR Code, Maxi Code, GS1 DataBar Stacked, GS1 DataBar Stacked Omnidirectional, GS1 DataBar Expanded Stacked, DataMatrix, Aztec Code, MicroPDF417, Micro QR Code

Media Handling:

Type:Roll-fed or fan fold, die cut; single layer or adhesivelabels on liner; plain paper, fine paper, PET film, syntheticThickness:4.7 – 7.5mils (0.12 – 0.19mm)Roll Diameter:8.0" (204mm) max.Core Diameter:3" (76mm)Roll-fed Width:4.41” (50 -112mm)Sensors:Gap, black markBlack Mark Size:Min. 1.1" x 0.2" (28mm x 5mm) (W x H)Die-cut Label Gap:Min. 0.12" (3.0mm)

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