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I used it very little, and now it's stopped working. I get…

Customer Question
I used it very...

I used it very little, and now it's stopped working. I get an error code 6000, and the screen tells me to return printer. Anything you can offer or suggest? -Jim Glaser

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes, that error message stays on the screen all the time, I've re-started the printer, unplugged it, etc. Nothing helps.

Technician's Assistant: When did you last update the printer driver software?

I haven't, I've only printed about 50 sheets or less.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Can't think of anything.

Submitted: 3 months ago.Category: Printers
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Answered in 3 hours by:
3/22/2018
Technician: Harry, Engineer replied 3 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,587
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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