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Can not send or receive fax. Printing and copying are

Customer Question
Can not send or...

Can not send or receive fax

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

Printing and copying are working

Technician's Assistant: When did this fax issue begin?

New machine model 6960 tried it today

Submitted: 4 months ago.Category: Printers
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Answered in 3 hours by:
3/22/2018
Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,610
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
Blinking blue light upper right of screen
Technician: Harry, Engineer replied 4 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 4 months ago
When will U have the machine fixed
Customer reply replied 4 months ago
How long will I have to wait or should I return the machine
Technician: Harry, Engineer replied 4 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 4 months ago
Still blinking
Technician: Harry, Engineer replied 4 months ago

What is blinking?

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Customer reply replied 4 months ago
Lue light upper right side of screen
Technician: Harry, Engineer replied 4 months ago

What does the light say?

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Customer reply replied 4 months ago
Nothing just blinking
Technician: Harry, Engineer replied 4 months ago

No, the light should tell you what it is for such as Wi-Fi, etc. Look above or below or next to it.

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Customer reply replied 4 months ago
Ip address not connected network name not available
Technician: Harry, Engineer replied 4 months ago

Wi-Fi setup has nothing to do with faxing.

Are you sure that you setup the wires correctly?

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Customer reply replied 4 months ago
Only three wires power plug Cable wire phone wire
Customer reply replied 4 months ago
I am able to print and copy but can not send or receive a fax
Technician: Harry, Engineer replied 4 months ago

Yes, it is likely that you did not setup fax correctly.

What is the make/model of your printer?

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Customer reply replied 4 months ago
The three wire have different plug so they can only fit where the are supposed to fit. My machine is a HP model 6960
Customer reply replied 4 months ago
If U would like to call my cell number is631(###) ###-####
Technician: Harry, Engineer replied 4 months ago
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