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Hav a bad paper jam. What should i do? Canon Inkjet

Customer Question
Hav a bad paper...

Hav a bad paper jam. What should i do?

Technician's Assistant: What's the brand and model of your printer?

Canon Inkjet fotografico All-in-One

Technician's Assistant: How long has this been going on with your Canon printer?

Just this afternoon

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Its a n OS X yosemite

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No--just how I can get the remains of the Paper jam out.

Submitted: 3 months ago.Category: Printers
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Answered in 9 minutes by:
3/21/2018
Technician: Sheri, Expert replied 3 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 725
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Please provide the model of the printer.

Regards,

Sheri-Expert

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Customer reply replied 3 months ago
It is Canon inkjet Ph oto All in one PIXMA MG6120
Technician: Sheri, Expert replied 3 months ago

Please click on the link below to view a video that will show the steps involved in clearing a paper jam:

https://www.youtube.com/watch?v=8asWUqa2PSk

Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,

Sheri-Expert

Ask Your Own Printers Question
Technician: Sheri, Expert replied 3 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

Ask Your Own Printers Question
Technician: Sheri, Expert replied 3 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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