Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My printer HP Office Jet 3830 Wireless will not print. I…

Customer Question
My printer HP Office...

My printer HP Office Jet 3830 Wireless will not print

Technician's Assistant: How are you connecting to your OfficeJet: wirelessly or by USB?

I think its wireless

Technician's Assistant: When did you last update the printer driver software?

Can't remember when or if ever

Submitted: 1 month ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
3/21/2018
Technician: John Lohr, Computer Hardware Engineer replied 1 month ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 616
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

What kind of computer are you printing from?

Ask Your Own Printers Question
Customer reply replied 1 month ago
Dell Laptop Latitude E5500
Technician: John Lohr, Computer Hardware Engineer replied 1 month ago

What version of windows do you have on it?

Ask Your Own Printers Question
Customer reply replied 1 month ago
No I just want the free service. If that's not available I'll just end this call
Customer reply replied 1 month ago
Windows 10
Technician: John Lohr, Computer Hardware Engineer replied 1 month ago

Please ignore the remote request as that is an optional service.

Please do note that JustAnswer is not free and that you have already paid when you asked your question

Ask Your Own Printers Question
Customer reply replied 1 month ago
I'll cancel and seek help elsewhere. It's unethical to take $5.00 without providing any help. How can you sleep at night?
Customer reply replied 1 month ago
Are you not responding?
Technician: John Lohr, Computer Hardware Engineer replied 1 month ago

I was not yet given the chance to help you. The remote support fee is optional for me to solve the issue for you, which I can help you without. You mentioned service being free so I wanted to make certain that you knew you were paying for me to help you. That being said, I would be happy to help you if you would still like it

Ask Your Own Printers Question
Customer reply replied 1 month ago
What a ripoff. Let me know what you have stolen from me. I'll report this to your authorities
Technician: John Lohr, Computer Hardware Engineer replied 1 month ago

I haven't stolen anything from you, I wanted to inform you that you had already paid for the service and that you did not have to purchase the Remote Service in order for me to help.

Ask Your Own Printers Question
Technician: John Lohr, Computer Hardware Engineer replied 1 month ago

The remote message is automatically sent by the website and not by me, it is misleading

Ask Your Own Printers Question
Technician: John Lohr, Computer Hardware Engineer replied 1 month ago

If you do not wish for me to help you, please let me know and I will submit a ticket for a refund. If you would still like my help, please let me know and I will help you for no additional charge.

Ask Your Own Printers Question
Was this answer helpful?
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I am trying to copy some 4x6 photos. I can't figure out the
I am trying to copy some 4x6 photos. I can't figure out the process. Please help. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
The ink cartridge slams to the left then goes back all the
The ink cartridge slams to the left then goes back all the way to the right, malfunction … read more
Harry
Harry
1,401 satisfied customers
Unable to connect TS5160 to wireless. Wireless. Never
Unable to connect TS5160 to wireless JA: How are you connecting to your printer: wirelessly or by USB? Customer: wireless JA: When did you last update the printer driver software? Customer: never JA: … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
How do I download a manual for my printer - MG5760? Canon
Second opinion] How do I download a manual for my printer - MG5760?… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
It is not showing any picture for me to edit when I preview
It is not showing any picture for me to edit when I preview it. … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
How to cancel or delete a print job on my HL- 2130 Printer?
How to cancel or delete a print job on my HL- 2130 Printer? … read more
Fran
Fran
IT Consultant
Associate Degree
164 satisfied customers
I am trying to connect my HP laptop to my Canon printer.
I am trying to connect my HP laptop to my Canon printer. Where can I find the claim number? … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
19 satisfied customers
Poor printing quality. Wf-2540. Just recently 2 weeks. I
poor printing quality JA: What's the brand and model of your printer? Customer: wf-2540 JA: How long has this been going on with your printer? Customer: just recently 2 weeks JA: When did you last upd… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
How do I check my E 67 for ink? E 67. A fgew weeks. I think
I think we are talking cross wise. I need to know how I can check the i nk levels … read more
Harry
Harry
1,401 satisfied customers
Am trying to print photos, am getting red lines through all
am trying to print photos, am getting red lines through all pics I am printing … read more
Harry
Harry
1,401 satisfied customers
EVERR REINSTY TIME I INSTALL THE BLACK INK,IT TELLS ME TO
EVERR REINSTY TIME I INSTALL THE BLACK INK,IT TELLS ME TO REMOVE AND … read more
Harry
Harry
1,401 satisfied customers
New Epson WF-2750 When I attempt to print I get an error
New Epson WF-2750 When I attempt to print I get an error message … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
19 satisfied customers
I have a question about my scanners software. Canon MP640. I
i don't understand. how long has What been going on? I haven't asked you anything yet … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
I can't copy on me new Epson 2760. WF- 2760. Just got it.
I can't copy on me new Epson 2760 JA: What Epson model do you have? Customer: WF- 2760 JA: How long has this been going on with your WF-2760? Customer: Just got it. First tme trying to copy a document… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
I.m trying to print a page in colour but it just prints in
I.m trying to print a page in colour but it just prints in blue?? Any idea why? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
How do I print on card stock? Oh yeah, sorry! It's an HP
Just now because it's been printing on regular paper just fine but I have some work to do and want to print on card stock. … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
368 satisfied customers
My Hp Officejet Pro 6970 says it needs troubleshooting. I
My Hp Officejet Pro 6970 says it needs troubleshooting. I have ran the scan on my computer and it comes up with nothing? … read more
Fran
Fran
IT Consultant
Associate Degree
164 satisfied customers
I JUST BOUGHT A NEW 8710. OLD MAN AND I MADE A MISTAKE. I
I JUST BOUGHT A NEW 8710. I AM AN OLD MAN AND I MADE A MISTAKE. I DON'T KNOW HOW TO START IT AGAIN AND HOW TO SET IT UP AND CONNECT IT TO MY MAC COMPUTER. CAN YOU PLEASE HELP? … read more
Harry
Harry
1,401 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x