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My printer HP Office Jet 3830 Wireless will not print. I…

Customer Question
My printer HP Office...

My printer HP Office Jet 3830 Wireless will not print

Technician's Assistant: How are you connecting to your OfficeJet: wirelessly or by USB?

I think its wireless

Technician's Assistant: When did you last update the printer driver software?

Can't remember when or if ever

Submitted: 3 months ago.Category: Printers
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Answered in 2 minutes by:
3/21/2018
Technician: John Lohr, Computer Hardware Engineer replied 3 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 719
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

What kind of computer are you printing from?

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Customer reply replied 3 months ago
Dell Laptop Latitude E5500
Technician: John Lohr, Computer Hardware Engineer replied 3 months ago

What version of windows do you have on it?

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Customer reply replied 3 months ago
No I just want the free service. If that's not available I'll just end this call
Customer reply replied 3 months ago
Windows 10
Technician: John Lohr, Computer Hardware Engineer replied 3 months ago

Please ignore the remote request as that is an optional service.

Please do note that JustAnswer is not free and that you have already paid when you asked your question

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Customer reply replied 3 months ago
I'll cancel and seek help elsewhere. It's unethical to take $5.00 without providing any help. How can you sleep at night?
Customer reply replied 3 months ago
Are you not responding?
Technician: John Lohr, Computer Hardware Engineer replied 3 months ago

I was not yet given the chance to help you. The remote support fee is optional for me to solve the issue for you, which I can help you without. You mentioned service being free so I wanted to make certain that you knew you were paying for me to help you. That being said, I would be happy to help you if you would still like it

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Customer reply replied 3 months ago
What a ripoff. Let me know what you have stolen from me. I'll report this to your authorities
Technician: John Lohr, Computer Hardware Engineer replied 3 months ago

I haven't stolen anything from you, I wanted to inform you that you had already paid for the service and that you did not have to purchase the Remote Service in order for me to help.

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Technician: John Lohr, Computer Hardware Engineer replied 3 months ago

The remote message is automatically sent by the website and not by me, it is misleading

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Technician: John Lohr, Computer Hardware Engineer replied 3 months ago

If you do not wish for me to help you, please let me know and I will submit a ticket for a refund. If you would still like my help, please let me know and I will help you for no additional charge.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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