Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Mac Book Pro and my printer will not print from it…

Customer Question
I have a Mac...

I have a Mac Book Pro and my printer will not print from it but it will for my iPhone.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

I didnt

Submitted: 5 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
3/21/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 5 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,803
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Make sure that the computer and printer is on the same wireless network. Then, follow the instructions given below.

  1. Choose System Preferences from the Apple menu.
  2. Choose Print & Fax (or Print & Scan) or Printers & Scanners.
  3. Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
  4. Then, click the + (plus sign that you see on the Printers & Scanners window, and not on the keyboard) sign to add printer. Select your printer from the list.
    Note : Make sure that you are resetting the printing system before adding the printer.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,803
6,803 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

6,803 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My HP OfficeJet Pro 8710 was previously working from all
My HP OfficeJet Pro 8710 was previously working from all devices (IPads, Computers, IPhone, and MacPro, and Android), but all of a sudden I cannot print from any of these devices. All devices recogniz… read more
John Castle
John Castle
BSC in Computing Network Management and Design
206 satisfied customers
I have an HP Officejet Pro 8600 Plus; I just moved and I
I have an HP Officejet Pro 8600 Plus; I just moved and I have searched everywhere for my HP file and can't find it. I have a problem with scanning - didn't have before the move. I think I have a plan … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
6,803 satisfied customers
Show me how to reset PW of HP wireless printer LASERJET PRO
please show me how to reset PW of HP wireless printer LASERJET PRO M-201dw … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
6,803 satisfied customers
I couldn't see my printer on my Mac book pro. Canon pixma
Second opinion] HI I couldn't see my printer on my Mac book pro… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My Canon pro-100 prints pictures too dark, too saturated.
my Canon pro-100 prints pictures too dark, too saturated. The same pictures print fine on my epson workforce pro. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am trying to connect a TS 8020 in a dorm room, my son has
I am trying to connect a TS 8020 in a dorm room, my son has ethernet available should I use a router or just direct connect the printer and disable the wireless? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Me! I can't seem t be able to print from my macbook air nor
me ! I can't seem t be able to print from my macbook air nor my iPhone where as before I could. For some reason the printer is not synching with my computer … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Connect canon mg 5560 to macbook pro, Have not tried - 3
sorry I got lost The printer is connected to an i5 windows machine which is connected to a router. i want to print from my macbook pro os 10.1 … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a Mac Book Pro with the operating system 10.6.3 and a
I have a Mac Book Pro with the operating system 10.6.3 and a Canon printer M66620. I cannot get the printer to print anything that is sent from the computer, with the USB cable or wirelessly. It will … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I live in NYC. My cable & WiFi provider is Time Warner
I live in NYC. My cable & WiFi provider is Time Warner Cable. My first modem with TWC worked just fine. A year ago they replaced the modem with a supposedly faster one. My Samsung printer had been wor… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a PIXMA MG6320 and it will not print from computer,
I have a PIXMA MG6320 and it will not print from computer, Mac Book Pro with Yosemite, the computer says 300, not connected to printer. It is wireless and connected to WiFi. Help… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Add AirPrint printer to iphone 6. I have canon image class
Add AirPrint printer to iphone 6. I have canon image class MF4770n printer which is connected to Apple time capsule. I can print from Mac book but can't print anything from iphone. When I have documen… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Hello I have an HP officejet pro 8600 plus, and can not print
Hello I have an HP officejet pro 8600 plus, and can not print from my mac book pro. I am connected to the wireless network but i lose the connection constantly. when i do have a connection it give me … read more
Magic C.
Magic C.
Commercial Network Support Engineer
Associate Degree
496 satisfied customers
I have a Canon MG5250 Wireless Printer but cannot get it to
I have a Canon MG5250 Wireless Printer but cannot get it to print from either my iPhone or iPad? Regards, Bill… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
the wi fi on my stylus SX535WD doesnt come on. I have downloaded
the wi fi on my stylus SX535WD doesn't come on. I have downloaded every app i can find for my iPhone and it can't find the printer. also I have tried plugging in an ethernet cable to my computer and i… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have the Canon MG 5220 printer. Every time I go to print
I have the Canon MG 5220 printer. Every time I go to print from my Mac, I get a message that there is a communication error. I have to go back to the printer and re-enter my password XXXXX the quick w… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
6,803 satisfied customers
How do I send a file from my iPad 2 to print on my HP Officejet
How do I send a file from my iPad 2 to print on my HP Officejet 6500A Plus? I have a functioning home Wi-Fi, and I already use this HP printer for printing files wirelessly from another computer in my… read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
1,671 satisfied customers
I have changes to Multimodem P2812 from Telenor. I am on the
I have changes to Multimodem P2812 from Telenor. I am on the Internet but my printer stopped working. Printer is hp officejet Pro 8000 wireless. I use Mac Book Pro. What can be wrong?… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x