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I have a Brother MFC 9330CDW Serial # U63480J6J656770 Larson…

Customer Question
I have a Brother...

I have a Brother MFC 9330CDW Serial # U63480J6J656770 Brad Larson purchased this copier in May of 2017 from Walmart. If doesn't

Technician's Assistant: What kind of computer or device are you printing from?

Print color copy's can hardly read it . I have a Dell with Windows 10

Technician's Assistant: How long has this been going on with your MFC9330CDW?

3 months

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

2 weeks ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It prints copies fine from my computer red color comes out orange. if I want to copy a sheet of paper in color or black it won't print a readable page

Submitted: 3 months ago.Category: Printers
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
3/22/2018
Technician: Harry, Engineer replied 3 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
Brad Larson
I paid 33.00 yesterday and waited 4 hours with not response. I am here now can you fix my copier now?
Technician: Harry, Engineer replied 3 months ago

Have you tried replacing the toner?

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Customer reply replied 3 months ago
I have replaced the toner and it did not make any difference.
Technician: Harry, Engineer replied 3 months ago

How old is the printer?

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Customer reply replied 3 months ago
I purchased the printer in May of 2017 and you can remotely look at it.
Technician: Harry, Engineer replied 3 months ago

The remote offer was an automated offer by our system -- I cannot remote into your printer.

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The good news is that it is under warranty and it can be repaired/replaced. Please call Brother at 1-***-***-**** to start the warranty process.

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Category: Printers
Satisfied Customers: 2,604
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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