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My scanner doesn't seem to be working. HELP. It goes

Customer Question
My scanner doesn't seem...

My scanner doesn't seem to be working. HELP

Technician's Assistant: Is there an error code on your printer when you try to scan?

Nope it goes through. just cannot find in in my documents

Technician's Assistant: When did you last update the printer driver software?

Don't know. the scanner worked this morning though and then stopped.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No i already paid the $5

Submitted: 4 months ago.Category: Printers
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Answered in 1 minute by:
3/21/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 4 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

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Technician: Shefin, Printer and Office Equip. Specialist replied 4 months ago

May I know the make and model number of your printer/scanner?

May I know the operating system you are using? Is it Windows 10?

How do you connect the printer/scanner to the computer? Using USB cable?

Are you able to copy like Xerox (photocopy) without using the computer?

Can I access your computer remotely and check the issue?

Thank you.

Shefin

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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