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Suddenly I can only get copies in Red. All doc sent from…

Customer Question
Suddenly I can only...

Suddenly I can only get copies in Red. All doc sent from computer are in the standard black. I have checked ink levels and cleaned heads, etc.

Technician's Assistant: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.)

Yes, I have done the self-clean system.

Technician's Assistant: Have you tried wiping down the metal contacts on your printer and cartridges?

No ...let me see if that helps. Can I keep this conversation open while I do that?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not just yet...

Submitted: 6 months ago.Category: Printers
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Answered in 1 hour by:
3/21/2018
Technician: jeffreybongers, Engineer replied 6 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,136
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Do you still need assistance with your issue?

Kind regards,

Jeffrey

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Customer reply replied 6 months ago
Actually not....I decided to do a maintenance check. It suggested I replace a few cartridges before starting. even though there was still ink (some low), I made the changes and that appeared to resolve the issue.Thanks anyway.
Technician: jeffreybongers, Engineer replied 6 months ago

Understood.

Great to read this got solved.

Is there anything else I can assist you with?

Kind regards,

Jeff

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jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,136
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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