Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Error B200 on my Canon Pro9000 II. It sort of did it for me…

Customer Question
Error B200 on my...

Error B200 on my Canon Pro9000 Mark II

Technician's Assistant: Is your PRO9000 displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

It sort of did it for me with government security updates and that was when the error showed up. I loaded the drivers to my new laptop today and still got the same error

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
3/21/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 6 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,997
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please be informed that, B200 error means "Printhead temperature exceeded". It means that the printhead ink wells ran out of ink and the printing continued. Printing without ink in the wells OVERHEATED THE PRINTHEAD NOZZLES and potentially burned them out.

This can happen when the ink has run out and printing is continued, causing permanent damage to the nozzles.

Or the printhead voltage is abnormal because there is something wrong with the logic board, either way the printhead and logic board may need to be replaced to make the error go away.

However. I would suggest you try the following before doing any repair. If the issue persists, or you cannot move the printhead, please take it for repair.

1. Remove all the ink cartridges from the machine. And remove the printhead too.

2. Turn off the printer and unplug all its cables.

3. Clean the printhead thoroughly with a small amount of warm water on a cotton swab until no ink comes off on the swab. No problem to wash the electronic board. Also shake it a little bit because there might be some ink inside the printhead. Dry it with a clean and soft paper.

4. Clean the printhead-to-printer connectors (anything metal-looking) with rubbing alcohol and q-tips.

5. Do let the printhead air-dry for about an hour.

6. Turn on the printer, put the printhead back in the printer and insert the cartridges.

Check if the issue persists.

If the issue persists, you cannot do any more troubleshooting yourself. The issue is either with the printhead, or the logic board, or both.

It is better to get a new printer instead of repairing it. Since these are major parts, unfortunately the cost of repairs may be more than a new printer itself, (if the printer is out of warranty).

I understand that this answer may not be entirely to your liking, and I regret being the bearer of information that you really don’t want to hear. But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information.

Please know that not all issues can be fixed online; in those cases of a hardware failure, I’ll troubleshoot and diagnose the problem, and provide a practical recommendation for how to proceed.

I apologize for the bad news. However, this is the honest answer I can give.

Thank you.

Customer/p>
Ask Your Own Printers Question
Customer reply replied 6 months ago
thanks
Technician: Shefin, Printer and Office Equip. Specialist replied 6 months ago

Hi,

I apologize for the inconvenience caused to you. If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

Thank you!

Customer/p>
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,997
6,997 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

6,997 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Both and orange lights are flashing and printer will not
Both green and orange lights are flashing and printer will not start. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
628 satisfied customers
I get the B200 error message on canon 5220. Unsure
i get the B200 error message on canon 5220 JA: Is your Canon printer displaying the error on all print jobs, even after you restart it? Customer: yes JA: When did you last update the printer driver so… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
836 satisfied customers
I've already been told that my printer is no longer
I've already been told that my printer is no longer supported. Very disappointed. Recently spent $100 on ink. … read more
Harry
Harry
2,218 satisfied customers
I started to have magenta hew on my pictures. Went on line
I started to have magenta hew on my pictures. Went on line and the issue is due to the software color matrix interfering with the printer set up. It says that you need to use one set up and not 2. OK,… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
628 satisfied customers
Returns no error code but simply says "error printing on
Returns no error code but simply says "error printing on canon pro9000 series II" The printing colors seem ok when I print out the pallette. It just won't print ("printer not responding"). The paper t… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
628 satisfied customers
I have a Cannon Pro9000 II printer. It has suddenly stop
I have a Cannon Pro9000 Mark II printer. It has suddenly stop printing. I only get alternating flashing green and yellow lights. Under the Utility section it indicates a Support Code of B200. I have n… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have a Canon PRO9000 printer. I just installed a new Apple
I have a Canon PRO9000 printer. I just installed a new Apple OS: El Capitan on three Mac computers. The new Operating System will not allow me to use my printer. The message I get is that I need softw… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
9 satisfied customers
I guess I'm going to be getting a new printer. Any suggestions? I'm
I guess I'm going to be getting a new printer. Any suggestions? I'm kinda looking at the Canon Pixma MX922. I was trying to find something that would work with the ink cartridges that I have on hand, … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
998 satisfied customers
Hello. I just got a Canon 9000 Mark II scanner to scan in my
Hello. I just got a Canon 9000 Mark II scanner to scan in my family's slides dating back to the '60s. I've installed the software and I tried to update the drivers for Yosemite (which I have installed… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
I have been using Canon Pro9000 with out problems until this
I have been using Canon Pro9000 with out problems until this morning when got this message: [Operator Error. Press the printer's RESUME button. If this doesn't clear the error, cancel printing and tur… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
I just opened and set up a brand new Canon Pro9000 Mark II,
I just opened and set up a brand new Canon Pro9000 Mark II, and am trying to do the first print head alignment. When the paper attempts to feed, it gets hung up about halfway in, crumples, then the ye… read more
AnswerManCharles
AnswerManCharles
Technical Specialist
Vocational, Technical or Trade Scho
7 satisfied customers
I have a Canon MX 860 I got an error message B200. I unplugged
I have a Canon MX 860 I got an error message B200. I unplugged the printer and waited and then plugged it back in. The same error message appeared. Can you help?… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
9 satisfied customers
I have two Canon Pixma Pro9000 Mark II printers in my print
I have two Canon Pixma Pro9000 Mark II printers in my print shop. Both of them are leaving roller marks on the underside of the page, and I cannot determine how the ink is getting on the rollers. I ha… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
Im trying to reinstall canon pro9000 II printer. I keep getting
I'm trying to reinstall canon pro9000 II printer. I keep getting C:\windos\system32\spool\drivers\w32x86\3cnmvs9t.dll access denied. How do I get around this.… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I am currently using Canon Pro9000 Mark II printer on my I-Mac
I am currently using Canon Pro9000 Mark II printer on my I-Mac OSX 10.4 Tiger computer. I plan to purchase new I-Mac OSX 10.6 Snow Leopard computer. How do I install Pro9000 on new computer. I have no… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I am considering purchase of a Canon Pixma Pro9000 Mark II
I am considering purchase of a Canon Pixma Pro9000 Mark II Printer. I see from a review that the Canon software which enables set up of margins etc "does not work with Photoshop Elements 8, so if you … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
9 satisfied customers
Thur., 7/01/10 Dear Tech Staff Hoping I am writing to right
Thur., 7/01/10 Dear Tech Staff: Hoping I am writing to right Canon Dept: I am confused/frustrated about choosing a very fine quality professionally demeanored PHOTO & TEXT producing inkjet printer - m… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
I have a canon pixma 9000. I am attempting to do front loading
I have a canon pixma 9000. I am attempting to do front loading printing. I successfully load the paper as far as I know. But when I go to my mac printer settings and press print the canon icon jumps u… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x