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Printer fails to respond to command from computer. HP 6500A…

Customer Question
Printer fails to respond...

Printer fails to respond to command from computer.

Technician's Assistant: What's the brand and model of your printer?

HP 6500A Plus

Technician's Assistant: How long has this been going on with your 6500A?

10 days

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

A year ago

Submitted: 3 months ago.Category: Printers
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Answered in 2 minutes by:
3/21/2018
Technician: Jason Jones, Technician replied 3 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,227
Experience: 10+ years work experience.
Verified

Hello,

My name is***** will be the person helping you today.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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