Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a HP Officejet 4650 with Windows 10 Operating System.

Customer Question
Our wireless router was changed...
I have a HP Officejet 4650 with Windows 10 Operating System. Our wireless router was changed and I needed to reset the network on the printer and after I did this it would not print a document in colour. I aligned the print heads and the report shows colour but a document with colour did not print with colour.
I uninstalled the existing program software and reinstalled with no success. Any ideas on what could be the issue.
Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 6 minutes by:
3/21/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,601
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

  1. On your computer, search Windows for Devices and Printers.

  2. Right-click your printer, and then select Printing Preferences from the drop-down list.

  3. Select your printer again, and then click the Paper/Quality or Features tab, depending on your software.

    • To print using only the black ink cartridge, change one of the following settings depending on what displays.

      • Click Advanced, Change Print in Grayscale to Color

    • Click OK to complete the change.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
Ask Your Own Printers Question
Customer reply replied 3 months ago
In the Advanced screen there is no option for Print in Grey Scale. I logged into my HP account and it indicates in the setting Colour. What do you suggest now?
Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago

Hi,

It seems that you have to reinstall the latest driver. Download and install HP OfficeJet 4650 series Full Feature Software and Drivers from the link below.

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-4650-all-in-one-printer-series/5447930/model/5447931

Let me know the result.

Thank you.

Customer/p>
Ask Your Own Printers Question
Customer reply replied 3 months ago
I already did that again today and same problem. I have a Window 7 that has no issues so I know it is a Windows 10 issue.
Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago

Hi,

Can I access your computer remotely and help you resolve the issue?

Thank you.

Customer/p>
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,601
6,601 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

6,601 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Cannot get my HP Officejet Pro 8500 A910 to print. All ink
Cannot get my HP Officejet Pro 8500 A910 to print. All ink cartridges are new. Status Report says Printhead health is good. Using Print Head "HP 940 (C4900A) Black/Yellow" AND "HP 940 (C4901A) Magenta… read more
Cris
Cris
60 satisfied customers
Not allowing me to print. Hp office jet 4650. A few weeks.
Never did It's saying cannot print visit hpinstaink .com for information. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I just installed a wireless adapter to the computer to print
I just installed a wireless adapter to the computer to print on the officejet 4650. The printer works perfectly with my iphone and tablet, but not the Compaq computer. I installed the drivers from HP … read more
Cris
Cris
60 satisfied customers
My printer takes 2 to 3 minutes to print an easy one page
My printer takes 2 to 3 minutes to print an easy one page document. … read more
Mr.Med
Mr.Med
1,184 satisfied customers
I have a 4650 wireless printer, and am trying to connect a
I have a 4650 wireless printer, and am trying to connect a HP Notebook, the printer has worked with another HP laptop, but not with this one. … read more
Sheri
Sheri
Bachelor\u0027s Degree
569 satisfied customers
I put new ink in my HP officejet 4650. Now it will only scan
hi! I put new ink in my HP officejet 4650. Now it will only scan and I can't get it to simply print? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have HP f4580 which has worked fine for a couple of years.
I have HP f4580 which has worked fine for a couple of years. I just reset my home WiFi from an open to a secure network and now I cannot seem to connect to my printer. I don't know where my original d… read more
Benjamin Nichols
Benjamin Nichols
Computer Systems Administrator
Bachelors of Science
19 satisfied customers
I have a HP 4650 printer. It use to work but now the print
Hi, I have a HP 4650 printer. It use to work but now the print out says failed to connect to wifi. The error says MAC address filtering may be enabled. … read more
Joseph Varner
Joseph Varner
Bachelors of Science
51 satisfied customers
Cant seem to get new printer downloaded it is HP OFFICE JET
cant seem to get new printer downloaded it is HP OFFICE JET 4650 … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I cannot print from my iPad pro, Officejet 4650. I've had a
Officejet 4650. I've had a couple months and it worked fine. This problem just occurred … read more
Shefin
Shefin
Printer and Office Equip. Specialist
6,601 satisfied customers
My HP 8100 is printing blank pages. I've replaced the ink cartridges
My HP 8100 is printing blank pages. I've replaced the ink cartridges and they show full on the HP utility app. I'm on a Mac 10.9.5 system… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
My printer serial #is TH05J530K9 and FPU # is CB057-64007.
My printer serial #is TH05J530K9 and FPU # is CB057-64007. The only function it can do any more is copy & print. The connection betw my laptop & printer is fine, I've had Shaw come and take a look @ t… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have an HP Officejet pro 8500 A909G which does not display
My HP Officejet pro 8500 A909G does not display the "Send Fax dialog box" when printing from another software program and selecting the HP Officejet Pro 8500 fax printer. The printer is sitting on a w… read more
AnswerManCharles
AnswerManCharles
Technical Specialist
Vocational, Technical or Trade Scho
7 satisfied customers
HP Officejet Pro L7600 series Printer wont print black
HP Officejet Pro L7600 series Printer won't print black ink, but cartridge is filled and relatively new. It printed okay previously, but started to have intermittant smudging problems a few days ago, … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
Please tell me if Im right...and if so, what to do about it! I
Please tell me if I'm right...and if so, what to do about it! I swear by WordPerfect (my version is 11!). Recently, when I print out labels, they print in green even though they are prepared in black … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
OfficeJet 6500 - New Installation On 3-14-10 I have successfully
OfficeJet 6500 - New Installation On 3-14-10 I have successfully completed installation of the Officejet 6500 E709a Series printer software. Upon completion of the software installation I clicked on t… read more
johnson.j
johnson.j
Bachelor's Degree
92 satisfied customers
My printer, HP Officejet 6500 E709n All-in-One series, wont
My printer, HP Officejet 6500 E709n All-in-One series, won't print since my network had to be reset yesterday. When I run the Wireless Network Test Report, everything is "PASS" and "Excellent." Howeve… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have an HP officejet H470 printer (only about a month old)
I have an HP officejet H470 printer (only about a month old) and when I print an excel spreadsheet, the lines are squiggly - not straight. Also, occasionally (but not always) the word documents have c… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x