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My laptop is connected to my MG2550. I just want to scan a…

Customer Question
My laptop is connected...

My laptop is connected to my MG2550. I just want to scan a document regularly placed in MG2550

Technician's Assistant: What kind of computer or device are you printing from?

A Lenovo yoga 500

Technician's Assistant: How long has this been going on with your MG2550?

I have just connected.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

About 10 months ago but it was uninstalled accidently about 2 months ago.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No. except that I am very nontech.

Submitted: 6 months ago.Category: Printers
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Answered in 5 minutes by:
3/21/2018
Technician: Jason Jones, Technician replied 6 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,747
Experience: 10+ years work experience.
Verified

Hello,

My name is***** will be the person helping you today.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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