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Trying to hook up an HP Deskjet F380 All-in-one

Customer Question
Trying to hook up...

Trying to hook up an HP Deskjet F380 All-in-one Printer-scanner-copier to new iMac

Technician's Assistant: How are you connecting to your DeskJet: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

Don't know what that is

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

My address book only has phone numbers, where do I enter Email addresses

Submitted: 3 months ago.Category: Printers
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Answered in 2 minutes by:
3/21/2018
Technician: Jason Jones, Technician replied 3 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,200
Experience: 10+ years work experience.
Verified

Hello,

My name is***** will be the person helping you today.

I understand that you are trying to hook up your printer to your iMac. May I ask what problems you are having? If you are not having problems, do you simply need some help setting it up?

If you wish, I can remotely connect to your computer and help you install the printer. When the remote session begins, I will be able to chat with you while I install the printer.

Thank you,

***** *****

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Customer reply replied 3 months ago
Just need help installing the printer
Technician: Jason Jones, Technician replied 3 months ago

Thank you for responding.

Do you have the installation CD that came with the printer?

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Technician: Jason Jones, Technician replied 3 months ago

In that case, you simply need to put the cd in the iMac, install the software, and plug the printer into the computer using your USB cable. Once that is complete, the printer will work.

Does that all make sense?

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Customer reply replied 3 months ago
where do I put the cd in the iMac?
Technician: Jason Jones, Technician replied 3 months ago

Is there a place to put the cd?

IF you don't have a CD drive, you can simply download the driver software from the following page: https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-f300-all-in-one-printer-series/1129389/model/1129390

Once you download the software, install it and you will be all set.

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Technician: Jason Jones, Technician replied 3 months ago

Hello,
Is there anything else I can help you with today? If so, please let me know. If that is all for now, please do not forget to rate my help on top of this page.
Thank you,
Jason

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Jason Jones
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Category: Printers
Satisfied Customers: 19,200
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