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I keep getting the error message: Windows cannot print due
I keep getting the error message: Windows cannot print due to a problem with the current printer set up. HP Officejet Pro 6978. I have uninstalled the printer, reinstalled. Same error message. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I need my password to send to printer. HP Office jet pro
I need my password ***** send to printer JA: What's the brand and model of your printer? Customer: HP Office jet pro 6978 JA: How long has this been going on with your OfficeJet? Customer: HP Officeje… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Print is held up in the Quere and cannot print info. HP
print is held up in the Quere and cannot print info … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
How do I Printer? HP OfficeJet Pro 6978. HP OfficeJet Pro
How do I Printer? HP OfficeJet Pro 6978 JA: What kind of computer or device are you printing from? Customer: HP OfficeJet Pro 6978 JA: How long has this been going on with your OfficeJet? Customer: I … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
My Wife has a Officejet Pro 6830 purchased from Office Depot
My Wife has a Officejet Pro 6830 purchased from Office Depot in Athens, Ga December 16, 2016. The printer has not performed to our liking from the start. A couple of weeks ago it started saying proble… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Have a HP office jet pro 6978. These page prints. Cannot
have a HP office jet pro 6978. These page prints. Cannot send print job to printer for printing. Using wireless connection. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
I have a new HP officejet pro 6978 printer. I also have a
I have a new HP officejet pro 6978 printer. I also have a new computer that has windows 10. I have used the printer several times on line. Was working perfectly. Came back and can not turn it on. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
Gt the hp office jet pro 6978, it was working fine but had a
gt the hp office jet pro 6978, it was working fine but had a paper jam. I cleared the jam but when I try to print I get an error message on my laptop stating "printer needs assistance, user interventi… read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
Nothing! I have been trying to install my new HP OfficeJet
Nothing! I have been trying to install my new HP OfficeJet Pro 6978 for hours. Adan, case #***** 4851-57 helped me yesterday. It seemed my biggest problem was getting the right cable connection with a… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Hp office jet pro 6978 trying to print to it but says its
hp office jet pro 6978 trying to print to it but says its offline, but everything shows that it is on line … read more
Josh
Josh
It Support Specialist
Associate Degree
5,165 satisfied customers
I installed an HP 6978 and cannot get it to print. It is
I installed an HP 6978 and cannot get it to print. It is installed with a USB cable. It shows up as the default printer but won't print. … read more
John
John
System/Network administrator
High School or GED
2,082 satisfied customers
I am having difficulty printing from HP Spectre to an HP
I am having difficulty printing from HP Spectre to an HP Officejet Pro 6978. I have tried to reload printer driver but that failed. I cannot print an excel document even using direct printer cable? … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I unplugged my hp officejet pro 8500a because it stopped detecting
I unplugged my hp officejet pro 8500a because it stopped detecting scans on my laptop to print. When I did so, it can no longer find my computer at all. I had this problem in the past and downloaded a… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
I have a Canon PIXMA iP 1500 printer which will not print with
I have a Canon PIXMA iP 1500 printer which will not print with my new HP Compaq Presario CQ5700F computer and new HP S2031 LCD monitor. The Canon printer window opens normally; and that is all. The wi… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a new HP Officejet J4580 printer. It will not print
I have a new HP Officejet J4580 printer. It will not print anything whatsoever. It says the stuff is in the printing queue, and when you press Restart Printing or try anew it says Print failed. It is … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
I have installed HP C4180 printer and all it will do is print
I have installed HP C4180 printer and all it will do is print page after page of stuff I do not understand. I uninstalled it and reinstalled it but still the same. Restarted it and no difference. Went… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a HP 2210 all-in-one and it has stopped Printing. I
I have a HP 2210 all-in-one and it has stopped Printing. I have been using it for a year, and now it will not even print a test page. I replaced both Toner cartridges and still no Print! It goes thru … read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I recently purchased a Compaq CQ4010F PC and connected my HP
I recently purchased a Compaq CQ4010F PC and connected my HP PSC 2355 all-in-one printer. It shows on my computer as being installed but I cannot print. When I go into devices on the computer under th… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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