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I am attempting to scan a document and get a message to set…

Customer Question
I am attempting to...

I am attempting to scan a document and get a message to set pc to scan. How do I do this?

Technician's Assistant: What's the brand and model of your printer?

Canon TR8520

Technician's Assistant: How long has this been going on with your TR8520?

I just got it yesterday. First try at scanning. It worked at Best Buy

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Printer Expert, I'll connect you shortly.

Still want to talk with expert

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The printer screen says set the pc to start scanning. I don't know how to do this

Submitted: 4 months ago.Category: Printers
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Answered in 2 minutes by:
3/21/2018
Technician: Ashik, Technician replied 4 months ago
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,351
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What computer are you using? Apple Mac or Windows PC?

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Customer reply replied 4 months ago
Windows PC
Customer reply replied 4 months ago
no way. I thought this was a free service. I can't believe you charge for every question. Give me my $5 back. What a rip off.
Technician: Ashik, Technician replied 4 months ago

This is a paid support site. You can contact customer *****@******.*** to cancel this question and refund.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

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Andy

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Md. Sadique

Engineer

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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