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I am attempting to scan a document and get a message to set…

Customer Question
I am attempting to...

I am attempting to scan a document and get a message to set pc to scan. How do I do this?

Technician's Assistant: What's the brand and model of your printer?

Canon TR8520

Technician's Assistant: How long has this been going on with your TR8520?

I just got it yesterday. First try at scanning. It worked at Best Buy

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Printer Expert, I'll connect you shortly.

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Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The printer screen says set the pc to start scanning. I don't know how to do this

Submitted: 6 months ago.Category: Printers
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Answered in 2 minutes by:
3/21/2018
Technician: Ashik, Technician replied 6 months ago
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,543
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What computer are you using? Apple Mac or Windows PC?

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Customer reply replied 6 months ago
Windows PC
Customer reply replied 6 months ago
no way. I thought this was a free service. I can't believe you charge for every question. Give me my $5 back. What a rip off.
Technician: Ashik, Technician replied 6 months ago

This is a paid support site. You can contact customer *****@******.*** to cancel this question and refund.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

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Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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