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Where can I get a driver for a laserjet 4100? The printer is…

Where can I get...

Where can I get a driver for a laserjet 4100?

Technician's Assistant: What kind of computer or device are you printing from?

The printer is connected to Windows 10 system.

Technician's Assistant: How long has this been going on with your LaserJet?

The printer has been in service for over 5 years and no problems. About a week ago all print requests failed. Per the printer indicator lights data is not being to the printer.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have tried a number of "driver restore" offerings including the HP UPD. None worked.

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Answered in 5 minutes by:
3/21/2018
arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1,771
Experience: Experience in all major branded printers
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

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Its a HP LaserJet 4100 Printer, right?

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Customer reply replied 3 months ago
Right.
Customer reply replied 3 months ago
Where are we?
Customer reply replied 3 months ago
Do we still have a connection??

Are you running on windows 10 32bit or 64bit?

arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1,771
Experience: Experience in all major branded printers
Verified
arsufi2002 and 87 other Printers Specialists are ready to help you
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Customer reply replied 3 months ago
34;100% Satisfaction Guaranteed" I assume this means you will provide a printer driver that runs on Windows 10 and prints on an HP laserjet 4100. Is that right?
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

go here to connect me; https://tinyurl.com/y7otxgbw
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 3 months ago
Are we still connected?

no you have not connected me

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Customer reply replied 3 months ago
I have run Elsinor.
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usb to centronics adapter on Windows 10 is not going to work with a printer only supported up to Windows XP

If someone else has an idea they will reply here

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Customer reply replied 3 months ago
I have a PC running XP. I might h ave 4100 driver. I will check and be back.
Customer reply replied 3 months ago
BTW. How can I get a transcript of this session?
Customer reply replied 3 months ago
I have a PC running XP., list of printers has the following entry:
Customer reply replied 3 months ago
HP laserjet 4100 series PCL. Would this be useful?

Hi,

Are you able to print "printer configuration" from printer. This is to confirm that printer itself is free from any hardware defects. To print Printer Configuration page..

1: From printer's operation panel, press down on the right side of the Menu button. "INFORMATION MENU" will be displayed on the screen

2: Press down on the right side of the Item button. "PRINT MENU MAP" will appear. Press the right side of the Item button again, and "PRINT CONFIGURATION" will be displayed

3: Press the Select button to begin printing

Let me know that prints

Thank You

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Customer reply replied 3 months ago
I got a printed configuration page.

Great..

Its late night. Shall contact you tomorrow

Thank You and Have good day

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Customer reply replied 3 months ago
Until tomorrow.

This is the link for the driver which will work on Windows 10 64bit

http://ftp.hp.com/pub/softlib/software13/COL40842/ds-99374-14/upd-pcl6-x64-6.5.0.22695.exe

Try installing that and let me know the status

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Customer reply replied 3 months ago
Good morning arsufi.I downloaded the upd-pcl6-x64-6.5.0.22695 file.I executed the upd-pcl6-x64-6.5.0.22695 file.Went through a series of dialogs.Got to searching for a printer.Found a Brother printer and an Epson printer.What now?

Are you available now

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ok

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Are you messaging me from Windows PC?

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Request you to download and run secure remote tool on your problematic computer

Click here to download file

Double click to run file after download

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Customer reply replied 3 months ago
done

ok

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hi,

Are you available now

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Customer reply replied 3 months ago
Hello arsufia
An inverted change. The 4100 printer is connected to the PC by a USB / Centronics parallel printer adapter; USB on one end, Centronics on the other end. (I am still waiting for a USB cable.) I ran print review on a file, looks good; ran print, nothing. no lights no action.
Customer reply replied 3 months ago
Are you there?

Are you available now

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Customer reply replied 3 months ago
Hello arsufi,
Are you able to work on this problem today?
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arsufi2002
arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1,771
1,771 Satisfied Customers
Experience: Experience in all major branded printers

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