Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Canon pixma mg 5520, Had paper jam yesterday, removed paper,

Customer Question
Canon pixma mg 5520...

Canon pixma mg 5520, Had paper jam yesterday, removed paper, now have error report. How do I reset, have already cancelled and turned off restarted, same error message. Is there possibly still some paper jammed?

Technician's Assistant: Is your Pixma displaying the error on all print jobs, even after you restart it?

Cannot print, only error message no matter what I do.

Technician's Assistant: When did you last update the printer driver software?

Never the printer is about 6 mos. old

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

How do I take the printer apart to see if there is more paper jammed?

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 6 minutes by:
3/21/2018
Technician: Nathan, Engineer replied 3 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,741
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me the exact error code/message?

Ask Your Own Printers Question
Customer reply replied 3 months ago
6000
Technician: Nathan, Engineer replied 3 months ago

Thank you,

This is a “diffuse” message which simply denotes an internal fault (line feed fault). That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty feed drive motor/gear/belt, etc).

What we can try here are some cleaning and reset steps.
First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. Then remove the input paper supply.

Check if you’re able to move the carriage manually, or if it moves on its own when lifting the lid. If it does move, you can proceed with cleaning by blowing out the Inside compartment with compressed air and checking carefully on both sides for any obstructions. Then wipe down the encoder strip, which is a clear plastic strip running the width of the printer, that sits just slightly above and behind the carriage. Next take a piece of heavy paper like card stock and push that through the rollers (feed path) to dislodge any last bits of paper that may be stuck.

Slide the paper guides to the center then back out, fan the front edge of the paper stack, and replace the paper supply.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I’ll advise further if needed.

Nathan

Ask Your Own Printers Question
Customer reply replied 3 months ago
I'll do your procedure tomorrow when I am at work. Thanks for the info.
Technician: Nathan, Engineer replied 3 months ago

You're very welcome, and best of luck to you!

Ask Your Own Printers Question
Customer reply replied 3 months ago
I was able to remove some more paper from inside. There still remains a small bit in the wheels, but it works now. Thanks
Technician: Nathan, Engineer replied 3 months ago

Great, glad it is back on track for you!

Those others will probably work their way loose over time with a few more print jobs.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Nathan

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,741
30,741 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a cannon MG 3620. The printing is misaligned. Pixma
I have a cannon MG 3620. The printing is misaligned … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
MG8120B keeps repeating paper jam with 4x6 Glossy Plus II
MG8120B keeps repeating paper jam with 4x6 Glossy Plus II when there's no paper jam. Ran maintenance on cleaning rollers, however same problem. What's next? … read more
John Castle
John Castle
BSC in Computing Network Management and Design
140 satisfied customers
I've torn both ends of the jammed paper in the priter and it
I've torn both ends of the jammed paper in the priter and it is still firmly held in place. Could you please tell me how I can release it. … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
A piece of paper got jammed into the back of my printer and
A piece of paper got jammed into the back of my printer and I cannot even find the paper to remove it. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
IT'S MY PRINTER Am I in the wrong spot? I need a manual or
iT'S MY PRINTER Am I in the wrong spot? I need a manual or some advice. … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
Pixma MG6320 paper jam that I can not remove... need verbal
Pixma MG6320 paper jam that I can not remove... need verbal assistance. Thank you. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Im receiving a paper jam error but there is no paper in the
im receiving a paper jam error but there is no paper in the machine … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Have a Canon Printer that uses the 251 and 250 cartridges. I
Have a Canon Printer that uses the 251 and 250 cartridges. I have an xl black cartridge in and it keeps telling to replace the small one. How do I get it to recognize the xl cartridge? … read more
Jennifer French
Jennifer French
Owner
Computer Science
97 satisfied customers
MG 5520 Canon- Keeps blinking (ON button and triangle by MG
Hi. MG 5520 Canon- Keeps blinking (ON button and triangle by MG 5520) not printing … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
Esterday I had to reset my Apple Computer back to day 1,got
esterday I had to reset my Apple Computer back to day 1,got every thing working except my Canon Pixma 5520 printer,got any suggestions. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
II have a 6000 printer error, I have cancelled the print
II have a 6000 printer error , I have cancelled the print job, unplugged the printer from power device and shut it off then turned it back on. I am getting the same printer error 6000 … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
Canon Pixma 920---=problem "Printer Error" Support Code
Canon Pixma 920---=problem "Printer Error" Support Code 6000, I tried unpluging the printer and thenrestarted it. Got the same message.… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Canon Pixma MG 8150 won't print, error message 5100 which
Canon Pixma MG 8150 won't print, error message 5100 which suggests a paper jam, but there is no paper jam. Any suggestions. Rob Langley… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
Hello my canon MG 5520 printer is flashing a message and I
Hello my canon MG 5520 printer is flashing a message and I can't get it to work can you help? It says "printer error has occurred follow the steps below. cancel printing then turn device off. turn dev… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
Pixma iP4300 won't print. light flashes 3 times then
Pixma iP4300 won't print. ***** *****ght flashes 3 times then repeats. What do I need to do?… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I have a brand new Canon PIXMA MX340. Never have used it yet
I have a brand new Canon PIXMA MX340. Never have used it yet due to error. "Document in PDF" . There is nothing in the feeder. It tells me to close the cover and eject the document. There is nothing t… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
How do I disassemble my Canon Pixma Ip90v printer to remove
How do I disassemble my Canon Pixma Ip90v printer to remove a jammed piece of paper? I have already removed as many screws as I can find, but it still is not completely apart.… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
My Canon Pixma MP470 printer is not working. The error code
My Canon Pixma MP470 printer is not working. The error code is 6000. Thank you. XXXXX Charlottesville, Va.… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x