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Printer is mx922: Was working fine up to a few hours ago.

Customer Question
Printer is mx922: Was...

Printer is mx922: Was working fine up to a few hours ago.

Technician's Assistant: What's the brand and model of your printer?

However, now it is acting likeit is working correctly but when page is ejected it is blank. same result if i print from comoputer or just copy

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Mx922

Submitted: 3 months ago.Category: Printers
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Answered in 4 minutes by:
3/21/2018
Technician: Md. Sadique, Engineer replied 3 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,659
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Technician: Md. Sadique, Engineer replied 3 months ago

Its a problem with the printhead because the printhead is the part of the printer which puts ink on the paper.

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Technician: Md. Sadique, Engineer replied 3 months ago

As of the first step, we will try cleaning the printhead by running the deep cleaning operation.

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Technician: Md. Sadique, Engineer replied 3 months ago

On your printer's control panel > press the menu button > then select setup > then Maintenance > deep cleaning > then select yes.

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Technician: Md. Sadique, Engineer replied 3 months ago

For more information on deep cleaning, please refer to the this link: Canon Deep cleaning Manual

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