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IMac can print on XP-340 but I can not scan. When I select…

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iMac can print on XP-340...
iMac can print on XP-340 but I can not scan. When I select usb connection to computer, I get "invalid" message.
Submitted: 4 months ago.Category: Printers
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Answered in 3 hours by:
3/21/2018
Technician: Joel Kalman, Engineer replied 4 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,059
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 4 months ago

Did you select USB Connection in the drop-down list for the second field, labeled Scan Settings in the above image?

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Technician: Joel Kalman, Engineer replied 4 months ago

It is late at night now. We can resume this conversation tomorrow.

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