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Can't find jam in printer. have checked all over. Brother tn…

Customer Question
Can't find jam in...

Can't find jam in printer. have checked all over

Technician's Assistant: What's the brand and model of your printer?

Brother tn 210

Technician's Assistant: How long has this been going on with your Brother printer?

About a month

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

It' been awhile

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I had a jam about a month ago and cleaned it out checked all that I could see front and back and found no paper jam but printer still says there is one.

Submitted: 4 months ago.Category: Printers
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Answered in 2 hours by:
3/21/2018
Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,608
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
still need help.
Technician: Harry, Engineer replied 4 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Ask Your Own Printers Question
Customer reply replied 3 months ago
problem still exists. I will buy a new printer tomorrow. please cancel my contract. thanks anyway.
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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