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MY HP ENVY 7640 PRINTER IS NOT RESPONDING TO MY APPLE

Customer Question
MY HP ENVY 7640...

MY HP ENVY 7640 PRINTER IS NOT RESPONDING TO MY APPLE COMPUTER.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

WIRELESS

Technician's Assistant: When did you last update the printer driver software?

I DON'T THINK I HAVE.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

PRINTER RESPONDS TO IPHONES AND MAC. SAYS NOT CONNNECTED WHEN ASKED TO PRINT BY MY APPLE.

Submitted: 4 months ago.Category: Printers
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Answered in 2 minutes by:
3/20/2018
Technician: Ashik, Technician replied 4 months ago
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,349
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Is your Mac still connected to the same WiFi network your printer has connected?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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