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Print pictures says I am out of paper when I just loaded the…

Customer Question
Print pictures says I...

Print pictures says I am out of paper when I just loaded the 4x6 photo paper

Technician's Assistant: What's the brand and model of your printer?

Epson xp-830expression premium

Technician's Assistant: How long has this been going on with your XP-830EXPRESSION?

Since I have tried to print picture from my computer

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Do not know

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I would like step by step instructions to print pictures from computer I am new at this

Submitted: 6 months ago.Category: Printers
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Answered in 2 hours by:
3/20/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,906
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Technician: Harry, Engineer replied 6 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?f

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Customer reply replied 6 months ago
printed picture 1x2 not 4x6
Customer reply replied 6 months ago
I HAVE A DELL COMPUTER NEW MARCH 17 2017 THE PPRINTER IS SET FOR PHOTOS 4X6 PHOTO PRINTED ON 4X6 PAPER CAME OUT 1"X2" ON A 4"X6" PAOER
Customer reply replied 6 months ago
WHAT I NEED IS STEP BY STEP INSTRUCTIONS TO PRINT PHOTOS ON DELL COMPUTER NEW 3-17-2017 WITH AN EPSON PRINTER XP 830 EXPRESSION PREMIUM
Customer reply replied 6 months ago
WORK ON IT I HAVE TO LEAVE , BE BACK AFTER APP.
Technician: Harry, Engineer replied 6 months ago

Remove all other paper and only have the photo paper in

Does it print on the photo now?

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Customer reply replied 6 months ago
NO
Technician: Harry, Engineer replied 6 months ago

Do you see any error message?

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Customer reply replied 6 months ago
no
Technician: Harry, Engineer replied 6 months ago

What happens then?

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Customer reply replied 6 months ago
THE SAME AS BEFORE PHOTO DOES NOT COVER THE 4"x6" PHOTO PAPER HAVE TO LEAVE
Technician: Harry, Engineer replied 6 months ago

Are you making sure that you are selecting the 4x6 photo paper and the fit to frame box?

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Technician: Harry, Engineer replied 6 months ago

Which program are you using to print from?

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Customer reply replied 6 months ago
good night and take your stuff tomorrows
Technician: Harry, Engineer replied 6 months ago

OK thank you

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Customer reply replied 5 months ago
what program
Technician: Harry, Engineer replied 5 months ago

Which program are you opening the picture and printing from?

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Customer reply replied 5 months ago
Windows 10
Technician: Harry, Engineer replied 5 months ago

Windows 10 is an operating system.

Which program are you using?

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Customer reply replied 5 months ago
problem solved by Geek squad -- thank you for your time
Technician: Harry, Engineer replied 5 months ago

OK

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