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Cant get my HP 3052 printer connected to my Wi-Fi to print…

Customer Question
Cant get my HP...

Cant get my HP 3052 printer connected to my Wi-Fi to print from my computer or android phone . My Wi-Fi is a hughes net satellite connection

Technician's Assistant: How are you connecting to your 3052: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

The printer was working a week ago before we changed the router to a hughes net satellite connection with built in Wi-Fi.

Submitted: 3 months ago.Category: Printers
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Answered in 7 minutes by:
3/20/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the exact model number of your printer? Is it HP LaserJet 3052 All-in-One Printer?

Do you have a printer USB cable with you? Just for setting up wireless?

May I know the operating system you are using? Is it Windows 10?

Thank you.

Customer/p>
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Customer reply replied 3 months ago
HP3052A
Customer reply replied 3 months ago
I have just cable
Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago

Hi,

May I know the operating system you are using? Is it Windows 10?

Can I access your computer remotely and check the issue?

Thank you.

Customer/p>
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Customer reply replied 3 months ago
windows 10
Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago

Hi,

Please click on the below link, it will open a new web page. Over there you will see I agree button. Click the button and you will get an option to Run or Save. Please click on Run and follow the instructions.

http://www.justanswer.com/remotedesktop/join.aspx?Session=8e72636e-6561-4181-bd6d-bf19dc10d0cd

Thank you.

Customer/p>
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Customer reply replied 3 months ago
Customer
I used my computer to contact you, it is not my computer and phone that needs connected to the to the printer.
It is my wifes. Should I be using her computer and not mine. I would like to have you take over her computer and do the fix.
Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago

Hi,

Can you access this session on her computer?

Thank you.Customer/p>

Ask Your Own Printers Question
Customer reply replied 3 months ago
I don't think I can do that. Should I just start her computer and start over again.
Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago

Hi,

Can you access your email on her computer?

Thank you.

Customer/p>
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Customer reply replied 3 months ago
No, Cant access my email on her computer
Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago

Hi,

Could you please let me know her email address, so that I can sent the link to her address.

Thank you.

Customer/p>
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Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago

Hi,

Please check her email for the address.

Thank you.

Customer/p>
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Customer reply replied 3 months ago
Do you want me to connect the USB cable from her computer to the printer
Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago

Not yet.

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Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago

Hi,

Connect it now.

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Customer reply replied 3 months ago
Connected
Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago

Please remove the USB cable and reconnect it

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Customer reply replied 3 months ago
There are 2 SSID numbers on this router.
HUG 5G 735992. 5 Ghz
HUG 2G. 735992. 2.4 Ghz
Both IP are. 192.168.42.100Would this make any difference.
Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago

Hi,

Yes. Make sure that you are using one of the SSID for all the devices and printer.

Thank you.

Customer/p>
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Customer reply replied 3 months ago
I think I am going to give up for today, can I still contact you tomorrow.
Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago

Hi,

be back to the same justanswer page.

Thank you.

Customer/p>
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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