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My printer, MB5320. prints blue colors pink. Canon Maxify…

Customer Question
My printer, MB5320. prints...

My printer, MB5320. prints blue colors pink.

Technician's Assistant: What's the brand and model of your printer?

Canon Maxify MB5320.

Technician's Assistant: How long has this been going on with your MAXIFY MB5320?

Months!

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Last June. My hard drive crashed so I had to load a new operating system.

Submitted: 6 months ago.Category: Printers
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Answered in 41 minutes by:
3/20/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 6 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,994
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please try cleaning the printhead two or three times by following the instructions in the link below.

https://support.usa.canon.com/kb/index?page=content&id=ART116991

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,994
6,994 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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