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My canon tr7500 series printer won't print, but it will scan…

My canon tr7500 series...

My canon tr7500 series printer won't print, but it will scan wirelessly

Technician's Assistant: Is there an error code on your TR7500 when you try to scan?

It scans fine

Technician's Assistant: When did you last update the printer driver software?

Yesterday

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Answered in 7 minutes by:
3/20/2018
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to Just Answer. I'm reviewing your question now and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

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Customer reply replied 6 months ago
done

How about the computer you have is that Windows?

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Customer reply replied 6 months ago
Windows, yes

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/tr-series-inkjet/pixma-tr7520-wireless-office-all-in-one-printer?tab=drivers_downloads

Please go to the above link select the driver s tab and download the TR7500 series Full Driver & Software Package (Windows)

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Customer reply replied 6 months ago
installation failed

May I troubleshoot this issue through remote?

Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified
Suhasini Velu and 87 other Printers Specialists are ready to help you
Ask your own question now

http://www.justanswer.com/remotedesktop/join.aspx?Session=38eb1ee0-41a6-48a2-ae03-ff870a7e9a0f

Please click on the above link on your Windows computer and a file named Elsinore.Screenconnect would be downloaded.

Double click on the downloaded file to enable remote access on your computer. Let me know if you have any difficulties in doing this.

If you are not able to see the downloads, press control key and J together at the same time and you will find the downloads folder of your browser.

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Write back to me if you are online again.

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Customer reply replied 6 months ago
im back

got you back

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Write back to me if you'r computer is back.

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Please try to print a document and let me know if that works.

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Suhasini Velu
Suhasini Velu
Suhasini Velu
Category: Printers
Satisfied Customers: 640
640 Satisfied Customers
Experience: Engineer at CSS Corp Pvt Ltd

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