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I have a H.P. photosmart 7510e printer that is not printing…

Customer Question
Good morning John, I...

Good morning John, I have a H.P. photosmart 7510e printer that is not printing black. I have replaced the printer head once in this machine, is it necessary again?

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Cant remember

Submitted: 4 months ago.Category: Printers
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Answered in 1 minute by:
3/20/2018
Technician: Richard, Technician replied 4 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,276
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 4 months ago
Not satisfied please cancel. I assumed I was talking to HP
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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