Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Bought a new Canon PIXMAM3600 series printer, but it will…

Customer Question
Bought a new Canon...

Bought a new Canon PIXMAM3600 series printer, but it will not let me it installed

Technician's Assistant: What kind of computer or device are you printing from?

Mac

Technician's Assistant: How long has this been going on with your PIXMAM3600?

Since yesterday after we purchased it

Technician's Assistant: When did you last update the Operating System (OS) on your model

Don't remember

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes it won't let me download from my Iphone6splus

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
3/20/2018
Technician: Richard, Technician replied 4 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,180
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to install it?

Please let me know

Thank you

Ask Your Own Printers Question
Customer reply replied 4 months ago
No, not at this time
Customer reply replied 4 months ago
Just tell me what to do
Technician: Richard, Technician replied 4 months ago

What exactly happens when you try to install it?

Please let me know

Thank you

Ask Your Own Printers Question
Customer reply replied 4 months ago
Cannot get the printer to show up on my desktop or my Iphone6splus
Customer reply replied 4 months ago
Are you going to help or not?
Technician: Richard, Technician replied 4 months ago

ok, when you run the installation disk on the desktop what exactly happens.

Ask Your Own Printers Question
Customer reply replied 4 months ago
It won't download the software
Technician: Richard, Technician replied 4 months ago

ok.. I need more detail from you please if I am too help you

What exactly happens when you try to install it?

Please let me know

Thank you

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Trying to connect MX922 to MacBook Air. I assume so --
Trying to connect MX922 to MacBook Air JA: What Operating System (OS) are you running on your MacBook Air? Customer: I assume so -- bought the Macbokk yesterday. JA: How long has this been going on wi… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My canon MG5350 printer died two days ago with a B200 error,
My canon MG5350 printer died two days ago with a B200 error , which my local Canon service centre told me is probably a inkjet carriage fault that would cost over $150.00 to repair. So I removed it fr… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I bought a new desktop computer and I need to install my
hi. I bought a new desktop computer and I need to install my canon mx922 printer but I can not find my canon cd to set printer up to new pc … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Getting printer offline message Have IMAC 10.11.6. Trying to
getting printer offline message Have IMAC 10.11.6 JA: How are you connecting to your printer: wirelessly or by USB? Customer: Trying to set up wireless. JA: When did you last update the printer driver… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I purchased a Canon 920 series MX926 printer. PC running XP
PC running XP professional - the only way I can scan anything from this [expletives] printer is via the control panel since neither the download using the disk supplied nor the ioonline version will install completley. … read more
Richard
Richard
Technician
47,180 satisfied customers
L have a new Dell laptop computer and am trying to hook it
l have a new Dell laptop computer and am trying to hook it up to my Canon MX922. I did the normal process of Add Printer, but so far, I have not been able to get the printer to recognize documents sen… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Help! I have a MX870 Printer. Just installed a new router
Help! I have a MX870 Printer. Just installed a new router and set up the printer according to directions in the manual. Printer says it is connected. Computer says the Canon is the default printer. Bu… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I've just installed a new MX922 series printer and I am
Hi! I've just installed a new MX922 series printer and I am getting a 'Command2CanonIJ quit unexpectedly' message when I try to print. I can scan no problem. I've gotten this message before and you al… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I bought a new laptop and need to install my wireless MG5522
I bought a new laptop and need to install my wireless MG5522 printer, I can't find the disk to do so. Can I install without the disk? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Just purchase a canon pixma mg2500 series need help with
just purchase a canon pixma mg2500 series need help with instalation … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
Canon Pixma 3500 series. Had a new computer installed with
Canon Pixma 3500 series. Had a new computer installed with Windows 10 and scan function does not now seem to be functioning. … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
I have bought a pixma mg2560 printer and installed software
I have bought a pixma mg2560 printer and installed software from disk. I can not scan with the printer. Also I have a Pixma mg5760 that will not scan. They both will copy and print from my PC … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
My pixma mx892 canon printer voluntarily powered down after
My pixma mx892 canon printer voluntarily powered down after completing a print job and won't turn back on. I checked that the power plug was with power and plugged into the printer. It was. There were… read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I have a Canon Pixma MX892 printer which I bought new
I have a Canon Pixma MX892 printer which I bought new approx. 4 to 5 years ago to use at home. I have now started using my ASUS G75V Intel Core i7 lap top office Laptop computer with Windows 7, at hom… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a Canon MP610 printer. Has worked wonderfully years.
I have a Canon MP610 printer. Has worked wonderfully for some years. I also have an Imac computer just upgraded yesterday 10-30-2015 to MAC OS X 10.11 El Capitan at The Apple Store in Tigard, OR. Afte… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a Mac computer and purchased a Canon Pixma MG 2460 and
I have a Mac computer and purchased a Canon Pixma MG 2460 and my computer will not accept the printer and I cant print. Yet on the box when I bought it, it said that it was Mac compatiable. What is th… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
SET UP CD ROM FOR PIXMA MX512 WONT OPEN ON IMAC WITH OS X
SETUP CD ROM FOR CANON PRINTER PIXMA MX512 WON'T OPEN ON MY IMAC WITH OS X 10.4.11 BEYOND INITIAL 2 CHOICES. PRINTER CLEARLY ADVERTISED AS COMPATIBLE WITH THIS SYSTEM, HELP PLEASE. PLS ALSO ENSURE I'M… read more
Mike the Mac Medic
Mike the Mac Medic
Creative and Apple IT Consultant
Some college
5,750 satisfied customers
I have a Canon Pixma MP450 printer. I just purchased a HP
I have a Canon Pixma MP450 printer. I just purchased a HP Notebook PC, Model # XXXXX is there a download or disk I can get to make my printer compatible with my computer? When I tried the download thr… read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x