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Error B200 on canon printer mg5170. Never

Error B200 on canon...

Error B200 on canon printer mg5170

Technician's Assistant: Is your MG5170 displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

Never

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Answered in 5 minutes by:
3/20/2018
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 48,370
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 6 months ago
i tried that 2 x still same error 3 time waited 4 hrs

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

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Customer reply replied 6 months ago
i will give your suggestion a try first

Thanks

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Customer reply replied 6 months ago
i have tried your suggestion still comes up with B200

Thanks

Attempt the following up to 3 times

  • Turn off the printer
  • Open the cover
  • Turn on the printer
  • Wait for print carriage to start moving to the left and let it go past half way
  • Before print carriage reaches left hand side (but after going halfway across) shut the cover.
  • Leave the Printer turned on.

If it fails, repeat the below three times

  • Unplug the power cable.
  • Open the printer
  • Push the whole print head mechanic to the center
  • While the printer still open, plug the power and turn it ON.
  • When the printhead still moving and is going to the very LEFT, close the cover.
  • Wait until its boot up.

Let me know the results please

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Customer reply replied 6 months ago
do i turn the printer off before unplugging power

You can leave it on

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Customer reply replied 6 months ago
still have errorB200

Thanks

It is the internal mainboard that has faulted, this now confirms it.

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Richard
Richard, Technician
Category: Printers
Satisfied Customers: 48,370
Experience: Printer and scanner problem resolver for over 15 years
Verified
Richard and 87 other Printers Specialists are ready to help you
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Customer reply replied 6 months ago
unfortunately its well out of warranty . first problem i had. thanks
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Satisfied Customers: 48,370
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